Total IT Global's
IT Managed Services
Bespoke Support Models
As companies seek a service provider who can proactively minimise unforeseeable or abrupt interruptions in their workflows, they prioritise those who emphasise on leveraging robust automation and streamlined, multipronged approaches for service delivery.
Having crafted a niche in the field services arena, we offer swift, dynamic and reliable managed IT solutions worldwide via systematic approaches and standardised processes to deliver services efficiently and increase the first-time fix rate. Through a unique combination of highly experienced level 3/4 multi-OEM technical experts and field engineers spread across the globe, we resolve your complex IT issues within stringent SLAs via a single contract and localised billing models, thereby eliminating your headache of managing a diverse and multi-cultural userbase across various offices with different time zones.
Our unique processes, automated tools and proactive problem management framework optimises the onsite intervention ratio thus reducing the overall TCO for our customers.
Managing IT in this modern age
We at the forefront of this transformation, offering comprehensive managed services tailored to organisation’s business needs
OPEX Savings of up to 40%
Multi Vendor and Multi Platform expertise
Support for end of life equipment
Level 3/4 expertise across most platforms
Global brands trust us
ITIL, Prince2 & PMP Certified Service Experts
Our project managers hold ITIL, Prince2, and PMP certifications. We apply these global standards to ensure your service delivery is structured, predictable, and aligned with industry best practices.
Compliance of local laws & regulations globally
We manage the complexity of local laws and regulations across every region where you operate. This ensures your IT infrastructure remains fully compliant.
Customisable Contract Pricing
We offer flexible pricing at both global and regional levels. This allows you to consolidate your IT spend and gain better control over your budget with predictable costs.
24/7 Global Managed Support
Our support teams operate around the clock to provide technical assistance across time zones. We make sure that expert help is always available to resolve issues.
Best-in-Class Governance
We use ServiceNow to provide transparent governance and detailed reporting. Every request is documented, tracked, and measured against your specific service level agreements (SLAs).
Solutions we offer
Third Party Maintenance
When it comes to maintenance support contracts for Data Centre Equipment, OEMs are often considered the only choice. In the current day and age, the rapidly evolving business requirements of high growth organisations not only demand high certainty and reliability, but also maximum value per dollar spent.
However, with OEM support contracts, apart from exorbitant costs, rigidity and lack of flexibility can be a major downside. In addition, managing multiple OEMs for different brands of equipment can be a governance nightmare especially with different SLAs across multiple countries.
Xperian
Modern workplaces need Smart solutions. With the plethora of options available, enterprises today, can avoid huge investments in warehousing, storage, inventory management and resources.
Xperian, an interactive and customisable solution provides 24/7 accessibility to critical IT assets, peripherals, and components, with a range of features that deliver phenomenal benefits, with definitive ROI. Choose from multiple versions to create a smart workplace to deliver a unique experience to your users.
Deskside Support
In the era of globalisation, high growth dynamic companies continue to expand and penetrate beyond known boundaries. Managing a diverse and multi-cultural userbase across various offices with different time zones can be quite an ordeal.
In addition, the business continuity and resource redundancy issues often end up consuming substantial valuable time of IT decision makers while they struggle to continuously deliver critical IT services for a stable business environment.
Total IT Global provides its customers with the convenience of having ONE service provider, to simplify their IT support across multiple platforms and OEMs
As a pure vendor agnostic Global IT Solution Provider, we streamline multiple contracts and SLAs into ONE, and work closely with our customers to reduce their IT spend substantially (Up to 40%) via a cost-effective third-party maintenance model. Through our highly integrated global supply chain network and inhouse level 3/4 expertise across most platforms, we are committed towards ensuring the delivery of high quality post warranty mission critical support.
Awards & Affiliations
Our Success Stories
Alongside your enterprise.
Start to finish
Contact us now, our experienced professionals are ready to assist you