As companies seek a service provider who can proactively minimise unforeseeable or abrupt interruptions in their workflows, they prioritise those who emphasise on leveraging robust automation and streamlined, multipronged approaches for service delivery.
Having crafted a niche in the field services arena, we offer swift, dynamic and reliable managed IT solutions worldwide via systematic approaches and standardised processes to deliver services efficiently and increase the first-time fix rate. Through a unique combination of highly experienced level 3/4 multi-OEM technical experts and field engineers spread across the globe, we resolve your complex IT issues within stringent SLAs via a single contract and localised billing models, thereby eliminating your headache of managing a diverse and multi-cultural userbase across various offices with different time zones.
Our unique processes, automated tools and proactive problem management framework optimises the onsite intervention ratio thus reducing the overall TCO for our customers.
When it comes to maintenance support contracts for Data Centre Equipment, OEM’s are often considered the only choice. In the current day and age, the rapidly evolving business requirements of high growth organisations not only demand high certainty and reliability, but also maximum value per dollar spent. However, with OEM support contracts, apart from exorbitant costs, rigidity and lack of flexibility can be a major downside. In addition, managing multiple OEMs for different brands of equipment can be a governance nightmare especially with different SLAs across multiple countries.
As a pure vendor agnostic Global IT Solution Provider, we streamline multiple contracts and SLAs into ONE, and work closely with our customers to reduce their IT spend substantially (Upto 40%) via a cost-effective third-party maintenance model. Through our highly integrated global supply chain network and inhouse level 3/4 expertise across most platforms, we are committed towards ensuring the delivery of high quality post warranty mission critical support.
In the era of globalisation, high growth dynamic companies continue to expand and penetrate beyond known boundaries. Managing a diverse and multi-cultural userbase across various offices with different time zones can be quite an ordeal. In addition, the business continuity and resource redundancy issues often end up consuming substantial valuable time of IT decision makers while they struggle to continuously deliver critical IT services for a stable business environment.