PRIVACY POLICY

Total IT Global (hereinafter TIG) is fully committed to ensure the proper, open, and transparent management and use of all personal information and/or data it collects and handles, in compliance with applicable privacy laws. This privacy policy applies only to an external personal information and/or data provided by clients, suppliers, and other external third parties that TIG interacts with.

This Privacy Policy (Policy) applies to all TIG entities and its affiliated entities in countries in which TIG operates and is subject to the applicable privacy laws in the jurisdiction where the entity operates (refer to www.totalitglobal.com/contact-us-el/ for our locations). It sets out TIG’s policy on the management of personal information and/or data that it may receive or collect. Personal information and personal data for the purpose of this Policy is defined as “any sort of information or an opinion about an individual, whether true or not”, and includes all personal data about an individual, or which can be used to identify an individual either directly or indirectly (referred to collectively as “Personal Information”).

A sub-category of Personal Information is a sensitive information and data. For the purposes of this Policy, sensitive information and data include information of a particularly sensitive nature, such as information relating to an individual’s health, racial or ethnic origins, political opinions, membership of a trade union or political association, religious beliefs or affiliations, philosophical beliefs, sexual preferences or criminal record.

1. WHAT PERSONAL INFORMATION DOES TIG COLLECT, FROM WHOM AND FOR WHAT PURPOSE?

TIG will only collect Personal Information that is necessary for its functions and activities. TIG may collect and process personal information through variety of means, including, as examples, access to TIG website or services, employment processes, or correspondence with TIG representatives, and other marketing activities. TIG collects and holds different categories of information depending on the services being provided and the jurisdiction in which those services are being provided. The following types of Personal Information may be collected:

  • Information provided by any visitors to our website, including information via register on our website e.g., name, email address, designation, company, country, and telephone number.
  • Information about your computer and about your visits to and use of this Site, such as your Internet Protocol (IP) address, demographics, your computers’ operating system, and browser type and information collected via cookies
  • Cookie related details are provided in the Cookie Policy

Use of your Personal Information

We use your Personal Information for the following purposes:

  • To provide better usability, troubleshooting and site maintenance
  • To understand which parts of the website are visited and how frequently
  • To contact you and respond to your questions or requests once you fill/register via form/contact form
  • To provide access to desirable content based on your preferences
  • To process job application

3. DATA SECURITY

TIG take active measures to ensure the security of Personal Information it holds, is protected from misuse, interference, loss, and unauthorised access, modification, or disclosure. All TIG ICT devices, storage, and channels are subject to continuous monitoring, logging analysis, and audit. TIG may choose to contract a third party to perform those functions. All Personal Information is stored at secure premises using good quality security protocols. TIG security systems are regularly reviewed and updated to maintain the integrity of the TIG security posture.

4. ACCESS AND CORRECTION OF PERSONAL INFORMATION

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

5. DIRECT MARKETING

TIG will only engage in direct marketing practices under the laws of the relevant country or jurisdiction. At any time, an individual or organisation may contact TIG to request that they no longer receive any marketing material or information from TIG. If you feel at any stage we have incorrectly used your Personal Information for direct marketing, please contact us immediately at compliance@totalitglobal.com with the subject line “Privacy Policy – TIG.”

6. DISCLOSURE AND RETENTION OF PERSONAL INFORMATION

As part of providing services to a customer, TIG may disclose Personal Information to third party suppliers and contractors of services or retain and disclose Personal Information as authorised by law for example metadata.
TIG may disclose some Personal Information to its affiliated entities in countries in which TIG operates for the purposes of providing services to our customers, including technical support. Such disclosure is subject to the privacy laws applicable in the jurisdiction where that affiliated, entity is located. A formal intragroup agreement is in place to ensure all Personal Information is properly protected at all times for transfers within TIG.
TIG only retains Personal Information for as long as required by applicable law or as needed for our business functions and activities. If Personal Information is no longer needed, it is then destroyed or disposed of securely.

7. INTERNATIONAL DATA TRANSFERS

As a provider and user of IT services, including cloud services, TIG retains Personal Information on servers that may be located in some overseas countries. TIG recognises and respects the varying national laws and obligations and their impact on cross-border data transfers when transferring or processing Personal Information outside of the country of collection for the purposes identified above. TIG will take all reasonable steps to ensure that no person or entity, breaches any relevant privacy and data protection laws using a variety of lawful data transfer mechanisms and contractual agreements for privacy and data protection.

8. WEBSITE BROWSING

Accessing TIG websites will result in some information being logged, including the time of access, IP address, and the pages that have been viewed or accessed. TIG also stores cookies from website browsing and uses this data to present relevant information and for website analytics. TIG websites may contain links to external websites. TIG is not responsible for the content or privacy policies that govern such external websites. By visiting our website, TIG does not automatically capture any specific personal information from you, (like name, phone number or e-mail address), that allows us to identify you individually.

9. PRIVACY ISSUES

TIG has legal obligations under privacy legislation to hold information securely and to use it appropriately in accordance with our privacy policy. If you feel we have breached these obligations, or have any questions about this Policy, or to raise any issues about privacy or data protection within TIG please contact TIG at: Email: compliance@totalitglobal.com with the subject line “Privacy Policy – TIG.”

Due to the nature of the services that TIG provides, in most situations, it will be impracticable for an individual to deal with us on an anonymous basis. However, TIG will consider anonymous requests on a case-by-case basis.

If you are not satisfied with TIG response and the issue relates to a privacy concern or alleged breach by TIG, you may take your complaint to the relevant government authority responsible for privacy and data protection.

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