A sub-category of Personal Information is a sensitive information and data. For the purposes of this Policy, sensitive information and data include information of a particularly sensitive nature, such as information relating to an individual’s health, racial or ethnic origins, political opinions, membership of a trade union or political association, religious beliefs or affiliations, philosophical beliefs, sexual preferences or criminal record.
TIG will only collect Personal Information that is necessary for its functions and activities. TIG may collect and process personal information through variety of means, including, as examples, access to TIG website or services, employment processes, or correspondence with TIG representatives, and other marketing activities. TIG collects and holds different categories of information depending on the services being provided and the jurisdiction in which those services are being provided. The following types of Personal Information may be collected:
We use your Personal Information for the following purposes:
TIG take active measures to ensure the security of Personal Information it holds, is protected from misuse, interference, loss, and unauthorised access, modification, or disclosure. All TIG ICT devices, storage, and channels are subject to continuous monitoring, logging analysis, and audit. TIG may choose to contract a third party to perform those functions. All Personal Information is stored at secure premises using good quality security protocols. TIG security systems are regularly reviewed and updated to maintain the integrity of the TIG security posture.
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As part of providing services to a customer, TIG may disclose Personal Information to third party suppliers and contractors of services or retain and disclose Personal Information as authorised by law for example metadata.
TIG may disclose some Personal Information to its affiliated entities in countries in which TIG operates for the purposes of providing services to our customers, including technical support. Such disclosure is subject to the privacy laws applicable in the jurisdiction where that affiliated, entity is located. A formal intragroup agreement is in place to ensure all Personal Information is properly protected at all times for transfers within TIG.
TIG only retains Personal Information for as long as required by applicable law or as needed for our business functions and activities. If Personal Information is no longer needed, it is then destroyed or disposed of securely.
As a provider and user of IT services, including cloud services, TIG retains Personal Information on servers that may be located in some overseas countries. TIG recognises and respects the varying national laws and obligations and their impact on cross-border data transfers when transferring or processing Personal Information outside of the country of collection for the purposes identified above. TIG will take all reasonable steps to ensure that no person or entity, breaches any relevant privacy and data protection laws using a variety of lawful data transfer mechanisms and contractual agreements for privacy and data protection.
Accessing TIG websites will result in some information being logged, including the time of access, IP address, and the pages that have been viewed or accessed. TIG also stores cookies from website browsing and uses this data to present relevant information and for website analytics. TIG websites may contain links to external websites. TIG is not responsible for the content or privacy policies that govern such external websites. By visiting our website, TIG does not automatically capture any specific personal information from you, (like name, phone number or e-mail address), that allows us to identify you individually.
Due to the nature of the services that TIG provides, in most situations, it will be impracticable for an individual to deal with us on an anonymous basis. However, TIG will consider anonymous requests on a case-by-case basis.
If you are not satisfied with TIG response and the issue relates to a privacy concern or alleged breach by TIG, you may take your complaint to the relevant government authority responsible for privacy and data protection.