IT Managed

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Bespoke Support Models

As companies seek a service provider who can proactively minimise unforeseeable or abrupt interruptions in their workflows, they prioritise those who emphasise on leveraging robust automation and streamlined, multipronged approaches for service delivery.

Having crafted a niche in the field services arena, we offer swift, dynamic and reliable managed IT solutions worldwide via systematic approaches and standardised processes to deliver services efficiently and increase the first-time fix rate. Through a unique combination of highly experienced level 3/4 multi-OEM technical experts and field engineers spread across the globe, we resolve your complex IT issues within stringent SLAs via a single contract and localised billing models, thereby eliminating your headache of managing a diverse and multi-cultural userbase across various offices with different time zones.

Our unique processes, automated tools and proactive problem management framework optimises the onsite intervention ratio thus reducing the overall TCO for our customers.

Benefits of choosing Total IT Global

ITIL, Prince2 & PMP Certified Service Delivery and Project Management Specialists

Compliance of local laws & regulations globally

Global or Regional Contract Pricing

Real Time Incident Tracking & Management Via Proprietary Field Service Management App

24/7 Global Managed Support

Best in Class Service Governance via ServiceNow

Data-Driven Analytics & Insights


Third Party Maintenance

When it comes to maintenance support contracts for Data Centre Equipment, OEMs are often considered the only choice. In the current day and age, the rapidly evolving business requirements of high growth organisations not only demand high certainty and reliability, but also maximum value per dollar spent. However, with OEM support contracts, apart from exorbitant costs, rigidity and lack of flexibility can be a major downside. In addition, managing multiple OEMs for different brands of equipment can be a governance nightmare especially with different SLAs across multiple countries.

Total IT Global provides its customers with the convenience of having ONE service provider,
to simplify their IT support across multiple platforms and OEMs

As a pure vendor agnostic Global IT Solution Provider, we streamline multiple contracts and SLAs into ONE, and work closely with our customers to reduce their IT spend substantially (Up to 40%) via a cost-effective third-party maintenance model. Through our highly integrated global supply chain network and inhouse level 3/4 expertise across most platforms, we are committed towards ensuring the delivery of high quality post warranty mission critical support.

OPEX Savings of up to 40%

Multi Vendor and multi Platform expertise

Guaranteed support for end of life equipment

High quality, pre tested parts globally

Level 3/4 expertise across most platforms

Smart Kiosk

Modern workplaces need Smart solutions. With the plethora of options available, enterprises today, can avoid huge investments in warehousing, storage, inventory management and resources. Smart Kiosk, an interactive and customisable solution provides 24/7 accessibility to critical IT assets, peripherals, and components, with a range of features that deliver phenomenal benefits, with definitive ROI. Choose from multiple versions to create a smart workplace to deliver a unique experience to your users.

Deskside Support

In the era of globalisation, high growth dynamic companies continue to expand and penetrate beyond known boundaries. Managing a diverse and multi-cultural userbase across various offices with different time zones can be quite an ordeal. In addition, the business continuity and resource redundancy issues often end up consuming substantial valuable time of IT decision makers while they struggle to continuously deliver critical IT services for a stable business environment.

Our Partners

Are you ready to optimise your IT infrastructure and maximise ROI with our bespoke solutions?

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Integrate any one or more of our other services for a comprehensive solution,
with single line accountability.