IT Managed Services

Bespoke Support Models

As companies seek a service provider who can proactively minimize unforeseeable or abrupt interruptions in their workflows, they prioritize those who emphasize on leveraging robust automation and streamlined, multipronged approaches for service delivery.

Having crafted a niche in the field services arena, we offer swift, dynamic and reliable managed IT solutions worldwide via systematic approaches and standardized processes to deliver services efficiently and increase the first-time fix rate. Through a unique combination of highly experienced level 3/4 multi-OEM technical experts and field engineers spread across the globe, we resolve your complex IT issues within stringent SLAs via a single contract and localized billing models, thereby eliminating your headache of managing a diverse and multi-cultural userbase across various offices with different time zones.

Our unique processes, automated tools and proactive problem management framework optimizes the onsite intervention ratio thus reducing the overall TCO for our customers.

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Benefits of choosing Total IT Global

ITIL, PMP and Prince 2 Certified Service Delivery and Project Management Specialists

24/7 Global Managed Support

Best in Class Service Governance via Service NOW

Data-Driven Analytics & Insights

Real Time Incident Tracking & Management Via Proprietary Field Service Management App

Global or Regional Contract Pricing

Compliance of local laws & regulations globally

Our Services

Third Party Maintenance

When it comes to maintenance support contracts for Data Centre Equipment, OEM’s are often considered the only choice. In the current day and age, the rapidly evolving business requirements of high growth organizations not only demand high certainty and reliability, but also maximum value per dollar spent. However, with OEM support contracts, apart from exorbitant costs, rigidity and lack of flexibility can be a major downside. In addition, managing multiple OEMs for different brands of equipment can be a governance nightmare especially with different SLAs across multiple countries.

Total IT Global provides its customers with the convenience of having ONE service provider, to simplify their IT support across multiple platforms and OEMs

As a pure vendor agnostic Global IT Solution Provider, we streamline multiple contracts and SLA’s into ONE, and work closely with our customers to reduce their IT spend substantially (Upto 40%) via a cost-effective third-party maintenance model. Through our highly integrated global supply chain network and inhouse level 3/4 expertise across most platforms, we are committed towards ensuring the delivery of high quality post warranty mission critical support.