A large automotive to real estate and retail conglomerate.
Challenges
Client’s needs were non-standard with respect to hardware required, in this case, SecureBox.
Reliance on a third-party provider for the shipment of equipment, introduced another level of dependency, in an already complicated requirement. Add to it, lack of visibility in tracking it.
Delays in site and customer readiness to install and configure the lockers would hinder implementation of the Xperian range of solutions.
Complexities in third-party maintenance processes at Client’s end, could cause inefficiencies.
Solution & Visible Results
Total IT Global collaborated with the original equipment manufacturer (OEM) to propose a tailored solution that met the unique requirements of the Client.
Established a daily communication protocol with both the OEM, and the shipment company to track the exact location of the hardware in real-time. Ensured timely and transparent communication with the client regarding its status so as to make adequate and necessary arrangements to receive the lockers without any delays.
Total IT Global expedited the import clearance process, ensuring swift customs procedures. The hardware was delivered to the client’s premises within a week from the shipment date, minimising any potential delays or disruption to business.
To facilitate the smooth operation of the lockers, Total IT Global arranged a comprehensive training session for the Users and operators. This enabled them to understand and utilise the locker system most effectively, ensuring an exceptional User experience.
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