Home > Success Stories > Drove Scheduled Visits and Dispatch Support for 2500+ Devices, at 570 Sites, across 21 Countries in North America, Europe and APAC regions
Drove Scheduled Visits and Dispatch Support for 2500+ Devices, at 570 Sites, across 21 Countries in North America, Europe and APAC regions
Scope
Scheduled Visits & Dispatch
No. of Sites
570 Sites across 21 countries in NA, Europe and APAC
One of the leaders in shoe and sports accessories manufacturing.
Challenges
A leader in the sports retail segment, our client’s widely distributed geography posed a challenge in supporting EUC devices.
The on-ground execution was an added impediment, as the retail sector entailed long working hours.
Frequent changes in store addresses complicated the tracking and last mile delivery.
More than 45 stores were present in remote sites.
Solution & Visible Results
A planned approach by Total IT Global ensured that resources were deployed in a phased manner to cover critical sites, with VIP users in head offices and regional offices, first.
Creating an extended service window for retail stores without any escalation helped ease out service support to the stores, seamlessly.
Scheduled governance calls with the client enabled agile response, that drove operational efficiencies to track status and update site addresses in time.
Total IT Global’s wide geographic presence ensured that all regional and remote sites could be serviced efficiently for last mile delivery.
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