Total IT Global

Drove Scheduled Visits and Dispatch Support for 2500+ Devices, at 570 Sites, across 21 Countries in North America, Europe and APAC regions


Scheduled Visits & Dispatch

No. of Sites

570 Sites across 21 countries in NA, Europe and APAC

No. of Devices


About the Client

One of the leaders in shoe and sports accessories manufacturing.


  • A leader in the sports retail segment, our client’s widely distributed geography posed a challenge in supporting EUC devices.
  • The on-ground execution was an added impediment, as the retail sector entailed long working hours.
  • Frequent changes in store addresses complicated the tracking and last mile delivery.
  • More than 45 stores were present in remote sites.

Solution & Visible Results

  • A planned approach by Total IT Global ensured that resources were deployed in a phased manner to cover critical sites, with VIP users in head offices and regional offices, first.
  • Creating an extended service window for retail stores without any escalation helped ease out service support to the stores, seamlessly.
  • Scheduled governance calls with the client enabled agile response, that drove operational efficiencies to track status and update site addresses in time.
  • Total IT Global’s wide geographic presence ensured that all regional and remote sites could be serviced efficiently for last mile delivery.