Home > Success Stories > Efficiency and Excellence: Total IT Global’s Strategic Expertise Transforms Multinational Telecom Giant’s Operations Across 70+ Sites
Efficiency and Excellence: Total IT Global’s Strategic Expertise Transforms Multinational Telecom Giant’s Operations Across 70+ Sites
Scope
Dedicated, Dispatch, Backfill and 24/7 Support, with Scheduled Visits
Multinational telecommunications, information technology, and consumer electronics corporation.
Challenges
Managing and supporting a substantial number of end-of-life printing devices posed logistical and operational challenges, including stock management.
The client’s service sites had varying support levels (platinum, premium, etc) and necessitated site-specific training and round-the-clock support.
To ensure uptime, the data centre required frequent visits from expert Engineers representing different OEMs, demanding efficient escorting and partner management.
Solution & Visible Results
Leveraging its extensive partner network worldwide, Total IT Global provided end-of-life printer support using Level 1 resources, while ensuring efficient onsite stock management, within the End-User Computing (EUC) services. This ensured minimal downtime and effective stock management.
To optimise costs for the client, Total IT Global deployed beginner-level resources. Site-specific training and round-the-clock (24/7) support were successfully carried out and delivered, to meet the diverse needs of platinum and premium sites.
Capitalised on existing Business As Usual (BAU) EUC resources with site familiarization, to escort OEM resources, enhancing navigation, coordination, and efficiency for the client.
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