Streamlined Processes, Hands-on Support, and user-centric device migration for Successful Project Delivery


Dedicated and Dispatch Support

No. of Sites


No. of users


About the Client

Leading international manufacturer of pigments.


  • One of the challenges was to ensure a smooth hiring process for two resources who were already working onsite.
  • There was a need for one full-time equivalent (FTE) resource in a tier 3 city in Japan, who would be responsible for the services at the spoke site. The challenge was to manage the resource allocation efficiently, especially during weekends and public holidays.
  • Another challenge was to execute the migration of devices seamlessly. The goal was to achieve 100% user adoption and satisfaction throughout the migration process.

Solution & Visible Results

  • Overcoming these challenges required implementing strategies such as streamlining the incumbent hiring process, optimising resource allocation, providing adequate support for the FTE in the tier 3 city, and executing a well-planned and user-centric device migration.
  • Transparency on remuneration packages, as well as timely reimbursements of flexible benefit plans fostered trust and mutual understanding. A cab facility, along with a reward and recognition program was implemented to achieve desired outcomes and acknowledge the dedication and efforts in meeting the demands of the project.
  • Floor-walking services provided by Total IT Global, involved dedicated personnel assisting User concerns post-migration. This hands-on support helped in addressing any issues promptly and maintaining high user satisfaction levels.