We forge strong Client partnership to deliver a WOW experience through EUC Support
We forge strong Client partnership to deliver a WOW experience through EUC Support
About the Client
Scope
Dedicated, Dispatch Support and Scheduled Visits for EUC and Network devices
No. of Sites
74+
No. of Countries
12
Industry
Healthcare & Pharma
Challenges
Client wanted to address the maintenance of Laptops, Desktops, and other EUC and Network devices, across 12 countries in Asia Pacific
There was a tight deadline for onboarding the resources on all the sites and services had to be started as soon as it was possible to deploy resources
Solution & Visible Results
Total IT Global mobilised its team of experienced and skilled resources to provide Dispatch and Backfill support, and Schedule Visits, across 12 countries. Total IT Global ensured that the resources were onboarded quickly and started background verification simultaneously
The Total IT Global team went above and beyond the scope to deliver many ad-hoc activities and supported the Client on their additional requirements, efficiently, even during non-working hours and days
The success and dedication of the team in demonstrating its capability to handle complex and challenging SLAs, across multiple locations has resulted in Total IT Global establishing a strong relationship with the Client and being a continuing valuable partner
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