The Client wanted to retain the incumbent resources. This was a challenge as the resources had to be re-vetted for other locations and basis new requirements.
The Client was expecting many ad-hoc activities in this EUC scope, which included laptops and network devices.
All of the challenges had to be tackled, while making sure that the Client can maximise savings and maintain business continuity.
Solution & Visible Results
Total IT Global provided Dispatch and Dedicated support for over 10 countries across Asia Pacific locations.
To achieve cost-efficiency and a smooth project transition, we onboarded an incumbent resource who had the required skills and knowledge of the site, saving us time and money on training and handover.
All ad-hoc activities such as PC refreshment, GDPR checks, and Backfill support for FTEs across all locations were completed without a hitch, all thanks to proactive planning and execution.
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