Home > Success Stories > Critical resource profiles serviced remote locations with all protocols in palce and a unique rotation model ensured business continuity for a global electronics and power systems company
Critical resource profiles serviced remote locations with all protocols in palce and a unique rotation model ensured business continuity for a global electronics and power systems company
Multinational data and technology company with presence in electronics, industrial systems, power systems, and machinery.
Challenges
Ensuring technical readiness of sites contributed to frequent rescheduling at various locations. This impacted identification of appropriate resources and co-ordination with partners, too. Multiple time zones added to the challenge.
Additional accessories had to be arranged.
Resource placement and management for work allocation, extra hours confirmation and weekend requirements added to the complexity.
Solution & Visible Results
Enabling a process for detailed updates and communication created seamless workflows.
Resources were aligned in concurrence with Client to minimise rejection and ensure business continuity.
Continuous monitoring and taking actions at the appropriate time by way of disseminating critical information helped resolve all issues timely. It also enabled Engineers to carry assets like, laptops, printers, drives, cables and cable ties, within 24 hours of the requisition being received from Client.
Detailed planning of Engineer’s schedules and peripherals required, was prepared, so as to minimise waiting time and enhance User productivity.
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