About the Client
Global toy company with leading catalogs and franchises.
Challenges
- Achieving cost effectiveness was the key focus for overall project delivery, along with tight deadlines. Moreover, resource replacement plans had to be created with adequate risk control.
- Multiple branch sites, with 1000+ users, required dispatch support services nearest to one of the key FTE sites in the APAC region.
- Migration of EUC devices for the new offices in APAC region had to be met with agility, to meet committed timelines.
Solution & Visible Results
- Total IT Global’s expansive presence and experience in the APAC region, catalysed the swift deployment of resources, leading to cost and operational efficiencies.
- Hiring of incumbent resources with the required skillset, led to savings of USD 25k which would otherwise have been spent on transition/Knowledge Transfer charges.
- A hub-and-spoke model was created which enabled branch dispatch sites to be catered to, through the FTE site in APAC, which increased agility.
- Timely completion of migration for new offices, with quick workspace set up led to superior User Experience and led to a smooth transition in stringent timelines.
