Total IT Global

Maintenance Support for varied EUC Devices, from Desktops to Laptops and Devices for VC, Phones, Scanners, etc., for more than 21,000 Users, across 275+ Sites for a Large Healthcare Provider in Australia


Maintenance Support for EUC Devices from Desktops and Laptops to Video Conferencing Devices

No. of Sites

275+ sites in Australia

No. of Devices


About the Client

Leading, Australian community healthcare and services provider.


  • Total IT Global was required to provide maintenance support for desktops, laptops, thin client, printers, scanner, handheld devices (mobiles and tablets), IP phones and audio video conference devices, for support hospitals, local clinics and voluntary centres, across 275+ regional and remote sites in Australia, with mostly NBD (Next Business Day) service.
  • Support was required not only on EUC devices, but also for the medical equipment connected to any EUC device.
  • Client also wanted to make sure that BYODs (Bring Your Own Device) were supported in the SLAs.

Solution & Visible Results

  • Total IT Global worked with the Client extensively, to identify critical sites to create a flexible SLAs based on priority.
  • Total IT Global worked with local partners to deliver quality technical experts to ensure all regional and remote sites were covered effectively.
  • All 275+ sites across Australia, including regional & remote sites serviced successfully.
  • SOPs created by Total IT Global resulted in many Time and Material based activities in most locations.