Home > Success Stories > Maintenance Support for varied EUC Devices, from Desktops to Laptops and Devices for VC, Phones, Scanners, etc., for more than 21,000 Users, across 275+ Sites for a Large Healthcare Provider in Australia
Maintenance Support for varied EUC Devices, from Desktops to Laptops and Devices for VC, Phones, Scanners, etc., for more than 21,000 Users, across 275+ Sites for a Large Healthcare Provider in Australia
Scope
Maintenance Support for EUC Devices from Desktops and Laptops to Video Conferencing Devices
Leading, Australian community healthcare and services provider.
Challenges
Total IT Global was required to provide maintenance support for desktops, laptops, thin client, printers, scanner, handheld devices (mobiles and tablets), IP phones and audio video conference devices, for support hospitals, local clinics and voluntary centres, across 275+ regional and remote sites in Australia, with mostly NBD (Next Business Day) service.
Support was required not only on EUC devices, but also for the medical equipment connected to any EUC device.
Client also wanted to make sure that BYODs (Bring Your Own Device) were supported in the SLAs.
Solution & Visible Results
Total IT Global worked with the Client extensively, to identify critical sites to create a flexible SLAs based on priority.
Total IT Global worked with local partners to deliver quality technical experts to ensure all regional and remote sites were covered effectively.
All 275+ sites across Australia, including regional & remote sites serviced successfully.
SOPs created by Total IT Global resulted in many Time and Material based activities in most locations.
Our website uses cookies to enhance your digital experience. You may choose to edit your preferences using the Cookie Settings button. Visit our Cookie Policy and Privacy Policy for more details.
Our website uses cookies to improve your experience while you navigate through the website. Of these, the cookies that are categorised as 'necessary' are stored on your browser by default, as they are essential to enable a basic browsing experience of the website. We also use third-party cookies that help us analyse and understand how you use and navigate our website. These cookies will be stored in your browser only with your consent.You may also chooseto opt-out of some of these categories.Click on the different category headings to find out more and change your default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
