An American medical technology company providing innovative products, services and solutions in healthcare.
Challenges
Deploying 11 dedicated sites with L2+ skill set, requiring enhanced Background Verification (BGV) such as a 10-panel drug test and global database checks within a tight timeframe of 4 weeks.
Catering to over 100 dispatch sites with enhanced BGV resources, would pose a challenge in a support model.
Ensuring regular, client-specific monthly training for resources to maintain compliance with the client’s environment, would require consistent effort and coordination.
Solution & Visible Results
High-quality resources were deployed within the specified timeline, despite the requirement for multiple levels of interviews for selection.
A categorisation system was introduced for low-ticket volume sites based on historical data, and the client was suggested to allow coverage of 2-3 nearby sites per resource, to reduce the cost of enhanced background verification (BGV), with only nominal travel costs being applicable.
A ‘Train the Trainer’ program was created, to ensure that all resources became familiar with the client’s environment and were able to effectively train others.
Project kept renewing for six years and continues to run due to the innovative solutions and wow client experience provided.
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