Telecom Multinational optimised operations across 70+ sites using our expertise
Telecom Multinational optimised operations across 70+ sites using our expertise
About the Client
Scope
On-site, Dispatch, Backfill and 24/7 Support, with Scheduled Visits
No. of Sites
70+
No. of Users
5000+
Industry
Technology, Media & Telecom
Challenges
The client’s service sites had varying support levels (platinum, premium, etc) and necessitated site-specific training and round-the-clock support.
Managing and supporting a substantial number of out of OEM support printing devices posed logistical and operational challenges, including stock management.
To ensure uptime, the data centre required frequent visits from expert Engineers representing different OEMs, demanding efficient escorting and partner management.
Solution & Visible Results
To optimise costs for the client, Total IT Global deployed beginner-level resources. Site-specific training and round-the-clock (24/7) support were successfully carried out and delivered, to meet the diverse needs of platinum and premium sites.
Leveraging its extensive partner network worldwide, Total IT Global provided End-of-OEM support for printers using Level 1 resources, while ensuring efficient onsite stock management, within the End-User Computing (EUC) services. This ensured minimal downtime and effective stock management.
Capitalised on existing Business As Usual (BAU) EUC resources with site familiarization, to escort OEM resources, enhancing navigation, coordination, and efficiency for the client.
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