About the Client
Multinational telecommunications, information technology, and consumer electronics corporation.
Challenges
- Managing and supporting a substantial number of end-of-life printing devices posed logistical and operational challenges, including stock management.
- The client’s service sites had varying support levels (platinum, premium, etc) and necessitated site-specific training and round-the-clock support.
- To ensure uptime, the data centre required frequent visits from expert Engineers representing different OEMs, demanding efficient escorting and partner management.
Solution & Visible Results
- Leveraging its extensive partner network worldwide, Total IT Global provided end-of-life printer support using Level 1 resources, while ensuring efficient onsite stock management, within the End-User Computing (EUC) services. This ensured minimal downtime and effective stock management.
- To optimise costs for the client, Total IT Global deployed beginner-level resources. Site-specific training and round-the-clock (24/7) support were successfully carried out and delivered, to meet the diverse needs of platinum and premium sites.
- Capitalised on existing Business As Usual (BAU) EUC resources with site familiarization, to escort OEM resources, enhancing navigation, coordination, and efficiency for the client.
