Cluster strategy boosted productivity at 550+ sites for a European Facilities Management company
Cluster strategy boosted productivity at 550+ sites for a European Facilities Management company
About the Client
Scope
Dedicated, Dispatch, Sparing For Break-Fix
No. of Sites
550+ sites (UK)
No. of Devices
7800+
Industry
Legal, Real Estate & Construction
Challenges
Sourcing and deployment of resources for vastly spread 550+ sites across UK, including remote sites, for dedicated and dispatch services
Complex migration to Window’s new OS platform, for 7800+ users across all sites, in a stringent timeline of 45 days
Unavailability of warehousing facility for quick asset refill and unavailability of repair centre to manage clients’ EUC needs and spare requirements
Demanding SLAs for VIP needs
We employ our expertise to address business challenges
Solution & Visible Results
Adopted a cluster-based strategy, to segment the sites as per the ticket volume and aligned in-house resources with proper registration for all the sites. This accelerated the speed of the project, leading to full adherence to SLAs
The cluster-based approach helped in implementing the migration to new Windows OS for all 7800+ users within the stipulated timeline of 45 days, demonstrating agility and commitment
Integrated ‘Warehouse as a Service’ from the suite of services by Total IT Global, to provide satellite and mainstream warehousing facility and spare part support for all the sites, leading to faster resolution of tickets
Deployed FTEs at VIP sites for enhanced User Experience
Total IT Global continues to support the project across 550+ sites, for the third year, for more than 6000+ users
The implementation of this project led to successful acquisition of newer projects from the same client, endorsing their trust in the value and experience Total IT Global brings to the table
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