EUC, Network & Server Support, Hands & Feet including Windows Migration
EUC, Network & Server Support, Hands & Feet including Windows Migration
About the Client
Operating in a highly regulated sector, their facilities—from state-of-the-art laboratories to clinical supply chains—demand absolute operational stability. The client required an IT partner to maintain technical precision and synchronise critical infrastructure across multiple continents.
Scope
EUC & Network/Server with Hands & Feet Support, including Windows migration support
No. of Sites
25+ sites across EMEA & LATAM
User Count
3300+
Industry
Healthcare & Pharma
Challenges
International Labour Compliance: The project spanned multiple jurisdictions with vastly different legal frameworks. Failure to navigate these regulations correctly would have exposed the client to significant legal risks and operational delays.
Knowledge Transfer and Retention: A primary objective involved retaining the specific institutional intelligence of the incumbent engineers. The client could not risk losing the deep-rooted technical expertise these professionals held.
Multilingual Support Requirements: Operations at specific sites served users from three different countries. To avoid technical misinterpretation, the client required trilingual resources capable of supporting users in three separate languages.
Recruitment Scarcity: Finding engineers who possessed both high-level technical competency and specific trilingual fluency required a highly targeted recruitment strategy.
We employ our expertise to address business challenges
Solution & Visible Results
Dedicated Management Infrastructure: We deployed a specialised team of Service Delivery Managers (SDMs) and Coordinators (SDCs). This central command managed the exact needs of each site, providing a direct channel for communication and oversight during the selection process.
Legal and Contractual Orchestration: We managed the intricate landscape of country-specific labour laws to rehire and redeploy existing engineers. This involved managing frameworks like TUPE (Transfer of Undertakings Protection of Employment) in the UK and ARD (Acquired Rights Directive) protocols in the Netherlands.
Local Integration: By onboarding vetted local partners in EMEA and LATAM, we bypassed the logistical friction. This allowed us to deploy local experts to regional tickets, maintaining a steady pace for the overall migration.
Skillset Alignment: Our team conducted a comprehensive vetting of all multilingual resources. We validated that every engineer possessed the technical competency to manage pharmaceutical-grade hardware while meeting the client's trilingual communication standards.
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