About the Client
One of the leaders in shoe and sports accessories manufacturing.
Challenges
- A leader in the sports retail segment, our client’s widely distributed geography posed a challenge in supporting EUC devices.
- The on-ground execution was an added impediment, as the retail sector entailed long working hours.
- Frequent changes in store addresses complicated the tracking and last mile delivery.
- More than 45 stores were present in remote sites.
Solution & Visible Results
- A planned approach by Total IT Global ensured that resources were deployed in a phased manner to cover critical sites, with VIP users in head offices and regional offices, first.
- Creating an extended service window for retail stores without any escalation helped ease out service support to the stores, seamlessly.
- Scheduled governance calls with the client enabled agile response, that drove operational efficiencies to track status and update site addresses in time.
- Total IT Global’s wide geographic presence ensured that all regional and remote sites could be serviced efficiently for last mile delivery.
