Total IT Global

Handpicked quality resources and effective scheduling delivered superior User experience for a global law firm


Global FTEs for Scheduled Visits and Dispatch Support

No. of Sites

Over 30 sites, in 15+ countries, across APAC, EMEA and North America

No. of Users


About the Client

An international law firm, with global presence.


  • This was the first time that the law firm was availing such services, hence the contractual terms were stringent, with extensive flow down terms.
  • The transition would involve specific training and induction rounds for all the Engineers involved at all levels, before deployment itself, to ensure a smooth go-live operation.
  • This would also involve onboarding additional resources in France and USA, include VIP Users and expedite smooth and valid closures of contracts with the firm’s previous partners, on few sites.
  • A dedicated delivery unit would have to be deputed for effective governance and Service delivery.

Solution & Visible Results

  • Massive interview drives were conducted worldwide with a pool of over 590 candidates for primary Engineers itself. Total IT Global screened approximately 1 candidate every business hour, in the 40-day transition period, and deployed them as per the required skillsets within 45 days. This ensured that the best and most capable resources were cherry-picked and ensured high quality delivery of services.
  • Successfully deployed 30+ resources before the Go Live date, although more requirements were added to the scope, during the transition. Detailed planning led to the Client’s revenue and cash flow becoming consistent with their project plan.
  • Ramped up all the critical sites within 2 weeks with effective resource planning adhering to local government guidelines and regulations, adding to Client delight. A governance protocol was created by Total IT Global to ensure compliant service delivery.