Maintenance Support for EUC Devices for more than 21,000 Users for a Healthcare Provider in Australia
Maintenance Support for EUC Devices for more than 21,000 Users for a Healthcare Provider in Australia
About the Client
Scope
Maintenance Support for EUC Devices from Desktops and Laptops to Video Conferencing Devices
No. of Sites
275+ sites in Australia
No. of Devices
21000+
Industry
Healthcare & Pharma
Challenges
Total IT Global was required to provide maintenance support for desktops, laptops, thin client, printers, scanner, handheld devices (mobiles and tablets), IP phones and audio video conference devices, for support hospitals, local clinics and voluntary centres, across 275+ regional and remote sites in Australia, with mostly NBD (Next Business Day) service
Support was required not only on EUC devices, but also for the medical equipment connected to any EUC device
Client also wanted to make sure that BYODs (Bring Your Own Device) were supported in the SLAs
Solution & Visible Results
Total IT Global worked with the Client extensively, to identify critical sites to create a flexible SLAs based on priority
Total IT Global worked with local partners to deliver quality technical experts to ensure all regional and remote sites were covered effectively
All 275+ sites across Australia, including regional & remote sites serviced successfully
SOPs created by Total IT Global resulted in many Time and Material based activities in most locations
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