About the Client
Global leader in airline catering, onboard retail & hospitality products & services.
Challenges
- Enhanced Background Verification (BGV) requirement such as criminal records, police clearance etc.
- Bi-lingual resources proved difficulty.
- Poor network connectivity.
- Dependency on third-party vendors and delay in hardware delivery.
Solution & Visible Results
- Resources were deployed as per the requirement (bi-lingual and enhanced background verification cleared), and reports were created for stock validation and inventory management.
- Standard procedures and reporting across all the sites, reduced redundancies and improved efficiencies, delivering a seamless User Experience.
- Client was able to adhere to all regulatory compliances, as well as achieve a seamless transition, while retaining in-house knowledge.
- EUC & network devices were installed and configured, with connectivity check, and autopilot was deployed for imaging requirements.
