Total IT Global

Total IT Global delivers and installs innovative solution in Hong Kong’s Special Economic Zone


Installation of motherboard and configuration setup for International Vending Machine.

No. of Sites


No. of Devices


About the Client

A global consulting firm.


  • Short lead time of just 12 hours, for completion of the set-up; created a demanding scenario, right from the start.
  • Unexpected delays in the shipping of machine parts, was something that the Client was already struggling with.
  • Obtaining access to the location also posed a significant challenge, as it was located in a Special Economic Zone (SEZ), as several permissions were involved.
  • Time zone differences and availability of all stakeholders would have to be factored in, to ensure effective communication and collaboration.

Solution & Visible Results

  • Coordinated and planned efforts of the team led to smooth and timely execution, despite of the paucity of time.
  • Total IT Global’s vast network and experience, enabled it to hasten the delivery process expeditiously.
  • Meticulous and advance planning enabled necessary permissions and approvals to be arranged in time, easing out access protocols.
  • Team guided the onsite Engineer through the installation process and configured it remotely. By leveraging effective communication tools and working in multiple time zones, the team was able to deliver the ask, successfully.
  • Overall, despite the challenges, proactive planning, efficient coordination, and effective communication, enabled innovative solutions and ensured success.