350+ Sites, One Standard: Synchronising Smart Network and EUC Support across Japan and APAC
350+ Sites, One Standard: Synchronising Smart Network and EUC Support across Japan and APAC
About the Client
Operating within a highly regulated sector, their facilities—ranging from laboratories to clinical supply chains—demand absolute operational stability. To sustain this technical precision and synchronise critical infrastructure across multiple continents, the client selected Total IT Global as their trusted IT management partner.
Scope
EUC Support
No. of Sites
350+
No. of users
5000+
Industry
Healthcare & Pharma
Challenges
Stringent Localised SLAs: A strict 4-hour on-site response SLA required sourcing qualified network engineers within a tight 60 km radius of the site location.
Technical and Equipment Demands: Data centre infrastructure required Smart Network Hand support. Resources had to operate self-sufficiently in remote locations, carrying all necessary peripherals and replacement parts for DC support.
Site Density in Japan: Out of the 350+ regional locations, an overwhelming majority of 280 sites were solely within Japan, creating immense logistical complexity for resource management, scheduling, and site optimisation.
Bilingual Requirement: Every resource deployed across the Japanese network required bilingual proficiency to bridge communication between international teams and local operations.
We employ our expertise to address business challenges
Solution & Visible Results
SOP-Driven Technical Readiness: In close collaboration with the client, we established detailed Standard Operating Procedures (SOPs). We trained our engineers on these custom playbooks, so they arrived on-site fully equipped with the precise peripherals and replacement parts required for data centre support.
Hub-and-Spoke Model: We adopted a hub-and-spoke delivery model to cover multiple sites with shared resources, which streamlined operations, eliminated redundancies, and reduced overall costs.
Targeted Bilingual Sourcing: We deployed engineers with fluent bilingual capabilities, eliminating language barriers and driving efficient troubleshooting during remote-support sessions.
APAC Coverage: We synchronised dispatch schedules across all 350+ locations to maintain consistent uptime for both data centre network devices and EUC assets across the entire APAC region.
Discover the full benefits our services offer your enterprise
More case studies
Alongside your enterprise.
Start to finish
Contact us now, our experienced professionals are ready to assist you
