About the Client
An American, multinational toy company.
Challenges
- The Client wanted to retain the incumbent resources. This was a challenge as the resources had to be re-vetted for other locations and basis new requirements.
- The Client was expecting many ad-hoc activities in this EUC scope, which included laptops and network devices.
- All of the challenges had to be tackled, while making sure that the Client can maximise savings and maintain business continuity.
Solution & Visible Results
- Total IT Global provided Dispatch and Dedicated support for over 10 countries across Asia Pacific locations.
- To achieve cost-efficiency and a smooth project transition, we onboarded an incumbent resource who had the required skills and knowledge of the site, saving us time and money on training and handover.
- All ad-hoc activities such as PC refreshment, GDPR checks, and Backfill support for FTEs across all locations were completed without a hitch, all thanks to proactive planning and execution.
