Top trade and consumer event management firm headquartered in United Kingdom.
Challenges
Acquiring resources in countries with a scarcity of skilled workers (e.g., South Africa) and high unemployment rate countries (e.g., Italy).
Addressing the need for ad-hoc event support and managing recurring scheduled visits.
Developing a month-on-month continuous improvement plan by analysing ticket data and recommending adjustments to the support model when necessary.
Solution & Visible Results
Partnered with local vendors in challenging countries to ease the search for skilled resources. This allowed for a reliable, and predictable supply of talent.
Implemented a revamped vendor setup in the middle of the project to ensure the quality of services is maintained and meets the project’s requirements.
Created a feedback loop that helped client save costs by analysing data and updating the support model whenever necessary. This proactive approach ensured efficiency and cost-effectiveness.
Ran and successfully maintained the project for three years and received consistent positive feedback for the services provided.
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