About the Client
Leading, Cloud-Based Provider of Integrated Human Capital and Business Solutions.
Challenges
- Heavy investment in storage, security and management of IT devices, increased costs.
- Round-the-clock availability was a challenge.
- Untracked electronic supplies, leading to lost or unaccounted for SKUs, that caused gaps in inventory management.
- Growing demand for flexibility and social distancing norms increased complexities.
- Manual intervention increased TAT for replacement of IT devices.
Solution & Visible Results
- Installation of an Xperian Terminus provided secure storage of IT devices and peripherals and dispensed them on demand, with 24×7 accessibility for employees, reducing dependency, increasing flexibility and enhancing User Experience.
- Total IT Global’s 100+ warehouses acted as feeders for onsite storage and management, eliminating the need for upfront investment in warehousing and storage by clients.
- Video calling feature disposed of the need for personal visits, thus reducing operating cost and increasing user satisfaction.
- Remote management through a portal and seamless integration with leading ITSM tools like ServiceNow, enabled automation, digital reporting and analytics that reduced TAT, thus boosting productivity, predictability, and efficient IT asset inventory management.
