An American, multinational pharmaceutical company.
Challenges
Client wanted to address the maintenance of Laptops, Desktops, and other EUC and Network devices, across 12 countries in Asia Pacific.
There was a tight deadline for onboarding the resources on all the sites and services had to be started as soon as it was possible to deploy resources.
Solution & Visible Results
Total IT Global mobilised its team of experienced and skilled resources to provide Dispatch and Backfill support, and Schedule Visits, across 12 countries. Total IT Global ensured that the resources were onboarded quickly and started background verification simultaneously.
The Total IT Global team went above and beyond the scope to deliver many ad-hoc activities and supported the Client on their additional requirements, efficiently, even during non-working hours and days.
The success and dedication of the team in demonstrating its capability to handle complex and challenging SLAs, across multiple locations has resulted in Total IT Global establishing a strong relationship with the Client and being a continuing valuable partner.
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