SUCCESS STORY Bespoke solutions for Dispatch and FTE Support that optimised costs for Multinational Beverage Company.
About the Client
Multinational Beverage Company.
Scope
Dispatch & FTE Support
Number of Sites
4 FTEs, 60 Dispatch sites spread across 20 countries in EMEA and APAC
Challenges
Budget limitations for a multi-country, five year contract.
Critical requirements during COVID pandemic to go live on the project, amidst challenges of restricted movement.
Meeting Ad-hoc requirements of the client in UK, such as office movement for a site.
Unavailability of resources with good communication skills for coordination with the end users.
Solution Offered & Results
Offered a solution-based, customised support plan to suit budgetary requirements with year-on-year cost optimisation based on ticket threshold and the time-bound resolution of tickets.
Advance planning, with adherence to all local government guidelines and regulations ensured that all critical sites were ramped up within 2 weeks during the pandemic. Unmanned sites were given a priority, and unabridged support was extended to ensure fast-paced transition, ensuring business continuity.
Total IT Global’s integrated services offered substantial value to the ad-hoc requirement for office relocation. Resources for workspace and network infrastructure support were deployed within 2 days, which enabled new office set-up within record timelines.
Offered resources with at least C1-level language proficiencies that enabled smooth communication between the resources, end-users and technical teams.
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