SUCCESS STORY
Bespoke solutions for Dispatch and
FTE Support that optimised costs for
Multinational Beverage Company.

About the Client
Multinational Beverage Company.

Scope
 

Dispatch & FTE
Support

Number of
Sites

4 FTEs, 60 Dispatch sites spread across 20 countries in EMEA and APAC

Challenges

  • Budget limitations for a multi-country, five year contract.
  • Critical requirements during COVID pandemic to go live on the project, amidst challenges of restricted movement.
  • Meeting Ad-hoc requirements of the client in UK, such as office movement for a site.
  • Unavailability of resources with good communication skills for coordination with the end users.

Solution Offered & Results

  • Offered a solution-based, customised support plan to suit budgetary requirements with year-on-year cost optimisation based on ticket threshold and the time-bound resolution of tickets.
  • Advance planning, with adherence to all local government guidelines and regulations ensured that all critical sites were ramped up within 2 weeks during the pandemic. Unmanned sites were given a priority, and unabridged support was extended to ensure fast-paced transition, ensuring business continuity.
  • Total IT Global’s integrated services offered substantial value to the ad-hoc requirement for office relocation. Resources for workspace and network infrastructure support were deployed within 2 days, which enabled new office set-up within record timelines.
  • Offered resources with at least C1-level language proficiencies that enabled smooth communication between the resources, end-users and technical teams.

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