Budget limitations for a multi-country, five-year contract
Critical requirements during COVID pandemic to go live on the project, amidst challenges of restricted movement
Meeting ad-hoc requirements of the client in UK, such as office movement for a site
Unavailability of resources with good communication skills for coordination with the end users
We employ our expertise to address business challenges
Offered a solution-based, customised support plan, to suit budgetary requirements, with year-on-year cost optimisation, based on ticket threshold and the time-bound resolution of tickets
Advance planning, with adherence to all local government guidelines and regulations ensured that all critical sites were ramped up within 2 weeks during the pandemic. Unmanned sites were given a priority, and unabridged support was extended to ensure fast-paced transition, ensuring business continuity
Total IT Global’s integrated services offered substantial value to the ad-hoc requirement for office relocation. Resources for workspace and network infrastructure support were deployed within 2 days, which enabled new office set-up within record timelines
Offered resources with at least C1-level language proficiencies that enabled smooth communication between the resources, end-users and technical teams
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