Total IT Global

Hub-and-Spoke Model ensured agile response for dispatch sites and savings of USD25K for a global toy company


Dispatch and FTE Support

No. of Sites

8 in Malaysia

No. of Devices


About the Client

Global toy company with leading catalogs and franchises.


  • Achieving cost effectiveness was the key focus for overall project delivery, along with tight deadlines. Moreover, resource replacement plans had to be created with adequate risk control.
  • Multiple branch sites, with 1000+ users, required dispatch support services nearest to one of the key FTE sites in the APAC region.
  • Migration of EUC devices for the new offices in APAC region had to be met with agility, to meet committed timelines.

Solution & Visible Results

  • Total IT Global’s expansive presence and experience in the APAC region, catalysed the swift deployment of resources, leading to cost and operational efficiencies.
  • Hiring of incumbent resources with the required skillset, led to savings of USD 25k which would otherwise have been spent on transition/Knowledge Transfer charges.
  • A hub-and-spoke model was created which enabled branch dispatch sites to be catered to, through the FTE site in APAC, which increased agility.
  • Timely completion of migration for new offices, with quick workspace set up led to superior User Experience and led to a smooth transition in stringent timelines.