Sourcing and deployment of experienced resources for remote sites, under challenging timelines
To ensure Knowledge Retention on critical sites
Country-based Background Verification (BGV) (criminal records, police clearance etc) for all resources, including remote sites, under stringent timelines, to ensure onsite access
Quick and round-the-clock service support for VIP users at critical sites
Challenge of asset refreshment for new joiners
We employ our expertise to address business challenges
Automated Visit Model was proposed and implemented, customised to each site, based on ticket size, criticality and nature of the requirements. This reduced redundancies and made all sites, including remote sites, future-ready for business continuity
Undertook incumbent hiring and deployed BGV cleared resources as per the requirements within 4 weeks, adhering to local Labour laws and regulatory compliances, for efficient knowledge transfer and seamless transition
Implemented Knowledge Retention strategy to train other resources at client side, through incumbents, thus preventing knowledge loss and facilitating a smooth transition
Aligned roster-based resources, specifically for VIP users, to elevate User Experience, leading to enhanced workplace productivity
Implemented Xperian Smart Locker solution at a critical US site, to securely store IT devices and peripherals and dispense them on demand. This resulted in cost optimisation and increased workplace efficiency by providing instant availability of SKUs, in-sync with IT support
The project went live within a record time of 4 weeks and received multiple appreciations for the exceptional transition.
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