The Client, a prominent household goods manufacturer, frequently conducted marketing campaigns, and promotional events worldwide. This necessitated skilled technical resources to provide IT services and support onsite. Moreover, the Client sought to implement DSS (Data Security Solutions) and IMACD (Install, Move, Add, Change, and Disposal).
There were islands/remote sites involved, which presented logistical challenges to the Client in sourcing and providing necessary IT peripherals, such as laptops and console cables, for the onsite support activities.
To address the scarcity of proficient resources, Total IT Global onboarded the required technical personnel on its payroll, thus ensuring availability of experts in DSS and IMACD, and high-quality IT services and support, despite the island’s challenges.
The arrangement of peripherals from the nearest warehouse streamlined the logistics of providing IT equipment to the Engineers on the island. This efficiency reduced delays and downtime, during support activities.
The Scheduled Visit model facilitated advance resource planning, eliminating the need for last-minute arrangements that also made a dent in expenses. This approach significantly reduced the total cost of ownership for the Client.
Total IT Global’s comprehensive approach not only streamlined operations for the Client, but also delivered cost optimisation and efficiency even in challenging environments.
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