I would like to thank your onsite technical specialists for their hard work and exhibiting a positive attitude towards customer delight .
I would like to thank your onsite technical specialists for their hard work and exhibiting a positive attitude towards customer delight .
Total IT Global’s engineers are smart and flexible with great attitude, which ensured good User Experience. We are thankful for such extraordinary resources.
We had approached Total IT Global for a specific project, with challenging timelines, complex criminal record check, and comprehensive onboarding activity. With its sustained efforts, Total IT Global made it possible for most of our sites. Total IT Global’s transition team did an excellent job of shortlisting experts as per our key requirements and making the onboarding a smooth process with his easy approachability. We are very much optimistic to continue with the same quality of work with the Delivery team as well.
It was a wonderful experience working with Total IT Global. We saw how invested your team was in TPC (Third Party Contract) management and the extra effort put in to ensure deliverables are met in time. the presentation on the weekly tracker data each day, along with team’s inputs were key in driving vendor contracts. Thus, we could count on the team to treat all tasks with importance, while also recognising the value of prioritising. This has enabled us to uphold our customer service agreements, while ensuring daily operations continue to function uninterrupted. We admire the Lead’s adnd the Team’s dedication and would like to express thanks for all the support and hardwork and wish them success.
This project with Total IT Global has been one roller-coaster ride. Right from the beginning there was not only a huge backlog, but also many other challenges to be addressed. Ever since your Team Lead came onboard as the SDM for Deskside support (DSS) services, everything came under control. His determination to face those challenges and willingness to overcome them was commendable and we hope that he retains this spirit!
Total IT Global team’s professionalism and dedication is truly amazing. Here I want to appreciate and highlight the amazing work done by the team in the Deskside support (DSS) services. The endless hours and ability to go the extra mile have resulted in superior performance. While the pending tickets are down to 60 from 176, client escalations have come down drastically, and the numbers have been consistent for the last 4 weeks, displaying the agility and sustainability. Good work, team!
I would like to appreciate the swift service provided by your Service Delivery Manager. Her prompt addressal of our dispatch requests, made the User Experience seamless. The quality of her service delivery reinforces her commitment to build a long term and sustainable relationship, which is reflected throughout the delivery process. Consistency is the key. Keep up the good work!
We want to appreciate the excellent work delivery and project management skills of Total IT Global for this project. The team and the Lead, are always on top of all concerns and easily accessible to discuss any issues. They go the extra mile in managing critical imaging issues, that can cause abrupt interruptions in our workflows. Considering the complexity of the project being spread across wide geographies (China, India, Hongkong, US), the coordination with all concerned teams, is seamless. A word of appreciation also for other team member, for her cohesive work approach. Her role in project coordination is commendable.
The way your engineer has been handling users at the Taipei site showed resilience, experience, knowledge and critical thinking. She always walks the extra mile for every task resolution. Great work! Customer echoes this and we feel that she is among the best we have onboarded recently.
We needed to move to a new office in Singapore and I would like to give special recognition to your trustworthy, highly skilled and experienced engineers who performed the solution-oriented process with highest quality, with exceptional turnaround time. Throughout this time, the Total IT Global team was courteous, prompt, professional and solution-oriented.
We would like to appreciate the way your engineers and SDMs have handled our requirement and helped us meet the ETAs against ‘changes’ & ‘break-fix’ incidents, specifically in the Asian and Australian market. Their efforts of demonstrating ownership is well appreciated.
We utilised Total IT Global’s IT asset disposition services and were really happy with the end-to-end management of the project by their team. They have been a trusted partner for us on this project and we value their technical expertise. The team ensured safe and secure hardware disposal, with utmost confidentiality for our company’s data and information, and I would highly recommend their services.
I want to take this opportunity to thank Total IT Global for its outstanding support, much before the turnaround time (TAT). This is not the first time. In the past too, your engineer has successfully resolved a parts issue, inspite of offsite location. Once again, thanks for your optimistic work attitude.
We are extremely happy to have Total IT Global support all our IT service needs. Your engineer did a tremendous job in coordinating with offshore teams, especially as a backfill, on time and even managed the site pretty well.
This is an appreciation for your engineer’s responsiveness and commitment! Despite the complexity of the project, he stayed with us on the entire CE+ journey, tirelessly achieving the goal of fixing 700+ machines, in 3 months, all the while managing onsite and remote support fixes too. Please keep up the good work. Special note of thanks to other team members, their commitment inspired us regardless of the challenges experienced in mobilizing the resources, at a very short notice. Working out of office hours and weekends to ensure everything goes smooth, really appreciate the training. Great team, you all are an asset to the organizations and thank you, for the support provided on this.