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I would like to express a big thank you, to the Engineer for his support and efforts. He worked on around 22 pending tickets and closed them, which is highly appreciated.

I’m writing to let you know that the issue has been resolved. The onsite team was able to recreate the new profile, and the issue is now fixed. I would like to take this opportunity to thank the Engineer for his skill and patience in resolving this issue.

This is to place on record the support extended by your IT support a few times I have connected in the past. You have been very proactive in your approach and have always been approachable anytime have connected with you. I have also observed that you follow up with end users to make sure that the issue is sorted and the ticket is getting closed with a solution. Keep up the good work and it is really difficult to have IT issues sorted remotely and that too when multiple users are connected at the same time. You have also sorted issues which the Global Helpdesk was not able to. Your patience to investigate the issue to bring it to closure either remotely or in person is commendable. Once again, thank you for the support.

We are delighted with the smooth installation process and are happy with the successful outcome. We greatly appreciate the hard work and knowledge of the Engineers with respect to the rack and stack activity in the DCs.

I am extremely grateful to your Engineer for his invaluable support on various ICT topics and issues. His dedication to service, politeness, and promptness in resolving my problems and equipping me with new tools/devices have been exceptional. His technical expertise has proven indispensable, and recommend his unwavering determination, particularly when repairing my broken PC instead of offering a replacement. Working alongside him has been an absolute pleasure, and I consider myself fortunate to have him as a colleague.

We would like to extend our appreciation for implementing the idea of sending Engineer appointment details to the end users. We value this initiative and encourage you to maintain the same process.

Just thought I’d send you a note saying how incredibly, responsive, professional & thorough your Engineer is, constantly working to rectify some recent/recurring IT challenges. I very much appreciate his attention and hard work.

We would like to express our thanks and appreciation for your Engineer. He has been outstanding in this exercise over the weekend. His dedication to the job is immaculate and commendable. Spent long hours to bring up the site with remote support. I am pleased to see his rapid growth in this profile. Do convey my thanks.

Thanks a ton for resolving this escalation. Not to miss, your 4 Engineers – thank you for your support, as well as for managing to attend my calls as and when possible during your busy schedule. Greatly appreciate the teamwork from Total IT Global.

It was great working with Total IT Global as the engineer was professional and experienced in his work.

Now that we have reached the conclusion of the EPR project, I wanted to send a quick note out, to thank you, for the ongoing support you have provided throughout the entirety of the project. It has been a pleasure working with you. Thanks for always being readily available to discuss our staffing requirements and the placement of engineers in the various regions. Look forward to working with you soon, again.

We wanted to send an appreciation note for your Engineer. He was very patient and supportive during the entire process, and made sure he kept the communication channels open.

We would like to appreciate your Engineers for their amazing skill sets. All the technicians have the correct knowledge base to work independently, and we would like to make sure we get similar resources for all our other sites too, soon.

I wanted to give a big thanks to your Engineers for ensuring seamless set-up process. Total IT Global managed to get over 700+ people onboarded without a single issue, and this contributed to the overall success. Thank you, again!

We would like to share the feedback from our recent visit onsite, wherein everyone vouched for the competency, knowledge, and expertise of Total IT Global technical specialists working on the project currently.

We appreciate all of the assistance provided during the transition phase and look forward to another opportunity to connect with you, in the future. Your professionalism is much appreciated at all times, and I hope we have a long-lasting partnership, to continue providing the best support and enhanced user experience to our users.

Kindly take my appreciation to your team about all the professional support & efforts by your engineers for support in Italy. It was a very tight, busy week for both engineers, even travelling across countries last week, but they were very welcoming and supporting with their kindness. I want to thank you for all the coordination within respective groups and would like to retain these engineers as primary for each site.

We would like to appreciate your engineers for their dedication towards work. They are always on time and complete all tasks without any follow-up. They have good technical knowledge and are quick learners who can work with minimal supervision and guidance.

Thank you so much, you all, for the migration. Without you this would not have been possible and this site was really very big. Thank you so much for helping us in the Journey of Migrations.