We are all praise for the engineers Sameer and Theavan who understood the assignment and ensured its success with their commitment and efforts. The deployment was well co-ordinated and the team's on-time availability and drive was the key to the program's success.
Total IT Global team's professionalism and dedication is truly amazing. Here I want to appreciate and highlight the amazing work done by the team in the Deskside support (DSS) services. The endless hours and ability to go the extra mile have resulted in superior performance. While the pending tickets are down to 60 from 176, client escalations have come down drastically, and the numbers have been consistent for the last 4 weeks, displaying the agility and sustainability. Good work, team!
This project with Total IT Global has been one roller-coaster ride. Right from the beginning there was not only a huge backlog, but also many other challenges to be addressed. Ever since Subramanian came onboard as the SDM for Desk side support (DSS) services, everything came under control. His determination to face those challenges and willingness to overcome them was commendable and we hope that he retains this spirit!
It was a wonderful experience working with Srinivas. We saw how invested he was in TPC (Third Party Contract) management and the extra effort he put in, to ensure deliverables are met in time. His presentation on the weekly tracker data each day, along with his inputs were key in driving vendor contracts. Thus, we could count on him to treat all tasks with importance, while also recognising the value of prioritising. This has enabled us to uphold our customer service agreements, while ensuring daily operations continue to function uninterrupted. We admire his dedication and would like to thank him for all his support and hardwork and wish him success.
We had approached Total IT Global for a specific project, with challenging timelines, complex criminal record check, and comprehensive onboarding activity. With its sustained efforts, Total IT Global made it possible for most of our sites. Total IT Global’s transition team, especially, Amit did an excellent job of shortlisting experts as per our key requirements and making the onboarding a smooth process with his easy approachability. We are very much optimistic to continue with the same quality of work with the Delivery team as well.
I would like to appreciate the swift service provided by Anapurna. Her prompt addressal of our dispatch requests, made the User Experience seamless. The quality of her service delivery reinforces her commitment to build a long term and sustainable relationship, which is reflected throughout the delivery process. Consistency is the key. Keep up the good work!
We want to appreciate the excellent work delivery and project management skills of Total IT Global for this project led by Supreet. The team and he, are always on top of all concerns and easily accessible to discuss any issues. Supreet goes the extra mile in managing critical imaging issues, that can cause abrupt interruptions in our workflows. Considering the complexity of the project being spread across wide geographies (China, India, Hongkong, US), the coordination with all concerned teams, is seamless. A word of appreciation also for Anjali, for her cohesive work approach. Her role in project coordination is commendable.
We are extremely happy to have Fazal supporting all our IT service needs. He did a tremendous job in coordinating with offshore teams, especially as a backfill, at a very short notice. His commitment and that of the entire team at Total IT Global is commendable.
This is an appreciation for Mark's responsiveness and commitment! Despite the complexity of the project, Mark stayed with us on the entire CE+ journey, tirelessly achieving the goal of fixing 700+ machines, in 3 months all the while managing onsite and remote support fixes too.
We utilised Total IT Global’s IT asset disposition services and were really happy with the end-to-end management of the project by their team. They have been a trusted partner for us on this project and we value their technical expertise. The team ensured safe and secure hardware disposal, with utmost confidentiality for our company’s data and information, and I would highly recommend their services.
We would like to appreciate the way Ajay and Nishant have handled our project and helped us meet the ETAs against ‘changes’ & ‘break-fix’ incidents, specifically in the Asian and Australian market. Their efforts of demonstrating ownership and undertaking pragmatic approach is well appreciated.
I would like to appreciate Total IT Global for always delivering with utmost confidence and taking care of all the co-ordination in dispatches. The engineers are dedicated and deliver value at par excellence.
The way Jas been handling the users at Taipei site showed resilience, experience, knowledge and critical thinking. She always walks the extra mile for every task resolution. Great work! Customer echoes this and we feel that she is among the best we have onboarded recently.
We needed to move to a new office in Singapore. I would like to give special recognition to Zuhri and Mohammad (Extranet) as trustworthy, highly skilled and experienced team members to have performed the site migration process with highest quality and exceptional response time. Throughout this time, the Total IT Global team was courteous, prompt, professional and solution oriented.