Home > Success Stories > Servers Hands and Feet Support on Dispatch Model for a global electronic components distributor brought in operational efficiencies across 6 continents
Servers Hands and Feet Support on Dispatch Model for a global electronic components distributor brought in operational efficiencies across 6 continents
Scope
Servers Hands and Feet Support on Dispatch Model
No. of Countries & Sites
45 Dispatch sites including remote sites, across 19 countries
International Distributor of Electrical Components, Cables,
and Safety Equipment.
Challenges
Critical sites were required to be transitioned in a week’s time, which were spread across Europe.
VIP users were required to be catered to, with quick resolution SLAs and non-standard service windows.
Required to support one off installations/de-installation for servers shipped by the OEMs, in addition to usual Hands & Feet Dispatch requests.
Solution & Visible Results
Ramped up all the critical sites in a week’s time. For critical sites, resources were always kept on standby for a minimal retainer fee. This facilitated quick deployment of resources for the sites, enabling adherence to the stringent SLAs for 95% of servers and 5% storage and back-up devices.
Provided registered primary and secondary resources for the VIP sites. Covered 24×7, 17×7 and 15×5 service windows with the same pool of resources ensuring knowledge retention.
Proposed activity-based project cost to cater server installation/de-installation and other requests, where the engineer coordinated with the technical and logistics teams at the Client’s end, for seamless server deployment.
Our website uses cookies to enhance your digital experience. You may choose to edit your preferences using the Cookie Settings button. Visit our Cookie Policy and Privacy Policy for more details.
Our website uses cookies to improve your experience while you navigate through the website. Of these, the cookies that are categorised as 'necessary' are stored on your browser by default, as they are essential to enable a basic browsing experience of the website. We also use third-party cookies that help us analyse and understand how you use and navigate our website. These cookies will be stored in your browser only with your consent.You may also chooseto opt-out of some of these categories.Click on the different category headings to find out more and change your default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
