Execution of the project with strict adherence to governance protocols and full transparency for resources deployed onsite, in sync with the sensitive nature of the client’s business.
End-to-end support and spare part availability of multiple OEM assets for Data Centres spread across 10 countries in Europe and Americas, in adherence to the strict SLAs and 24×7 support commitment.
Multiple, ad-hoc requests, including case-specific asset replacements, that were beyond the scope of work.
Solution & Visible Results
Carefully planned deployment requirements of the client by categorising them into primary, secondary and tertiary engineers to initiate registration. Planned and structured approach enabled compliance to governance and adherence to SLAs leading to superior User Experience.
Aligned roster-based resources, specifically for Senior Management, including CXOs, to support critical IT needs, leading to efficient business operations.
Integrated Total IT Global’s ‘Warehouse as a Service’ solution to address client’s needs for comprehensive maintenance contract and spare management, with near shore warehouse access. Thus, increasing availability of multiple OEM spare parts, especially for low failure rate parts with high-risk impact, leading to enhanced flexibility and faster service execution with 100% adherence to SLAs.
Total IT Global’s single line accountability proved advantageous and provided complete flexibility, addressing the ad-hoc requirements of the client for a varied range of services such as replacement of batteries, IT Asset Disposition and Lift and Shift requirements.
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