Total IT Global

Bespoke solutions for Dispatch and FTE Support that optimised costs for Multinational Beverage Company


Dispatch & FTE Support

No. of Sites

4 FTEs, 60 Dispatch sites

No. of Countries

20 (EMEA & APAC)

About the Client

Multinational Beverage Company.


  • Budget limitations for a multi-country, five-year contract.
  • Critical requirements during COVID pandemic to go live on the project, amidst challenges of restricted movement.
  • Meeting ad-hoc requirements of the client in UK, such as office movement for a site.
  • Unavailability of resources with good communication skills for coordination with the end users.

Solution & Visible Results

  • Offered a solution-based, customised support plan, to suit budgetary requirements, with year-on-year cost optimisation, based on ticket threshold and the time-bound resolution of tickets.
  • Advance planning, with adherence to all local government guidelines and regulations ensured that all critical sites were ramped up within 2 weeks during the pandemic. Unmanned sites were given a priority, and unabridged support was extended to ensure fast-paced transition, ensuring business continuity.
  • Total IT Global’s integrated services offered substantial value to the ad-hoc requirement for office relocation. Resources for workspace and network infrastructure support were deployed within 2 days, which enabled new office set-up within record timelines.
  • Offered resources with at least C1-level language proficiencies that enabled smooth communication between the resources, end-users and technical teams.