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SUCCESS STORY
SMART KIOSK

Scope

Smart Kiosk

Hardware

1 x Smart Kiosk (8 bins)
and 1 all-in-PC

Location

USA
About the Client

Leading, cloud-based provider of integrated human
capital & business solutions.

Challenges

  • Heavy investment in storage, security and management of IT devices, increased costs.
  • Round-the-clock availability was a challenge.
  • Untracked electronic supplies, leading to lost or unaccounted for SKUs and caused gaps in inventory management.
  • Growing demand for flexibility and social distancing norms increased complexities.
  • Manual intervention increased TAT for replacement of IT devices.

Solution Offered & Results

  • Installation of an IT vending machine provided assured storage of IT devices and peripherals and dispensed them on demand, with 24×7 accessibility for employees, reducing dependency and enhancing flexibility.
  • Total IT Global’s 100+ warehouses acted as feeders for onsite storage and management, eliminating the need for upfront investment in warehousing and storage by clients.
  • Video calling feature disposed of the need for personal visits, thus reducing operational cost and increasing user satisfaction.
  • Remote management through a portal and seamless integration with leading ITSM tools like ServiceNow enabled automation, digital reporting and analytics that reduced TAT, thus boosting productivity, predictability, and efficient inventory management.

Know more about Smart Kiosk

KNOW MORE ABOUT OUR SERVICES