SUCCESS STORY Servers Hands and Feet Support on Dispatch Model for a Global Electronic Components Distributor Brought in Operational Efficiencies Across 6 Continents
About the Client
International Distributor of Electrical Components, Cables, and Safety Equipment.
Servers Hands and Feet Support on Dispatch Model
Number of Countries & Sites
45 Dispatch sites including remote sites, across 19 countries
L1 EUC, SD Resources and Hands & Feet Support
Critical sites were required to be transitioned in a week’s time, which were spread across Europe.
VIP users were required to be catered to, with quick resolution SLAs and non-standard service windows.
Required to support one off installations/de-installation for servers shipped by the OEMs, in addition to usual Hands & Feet Dispatch requests.
Solution & Visible Results
Ramped up all the critical sites in a week’s time. For critical sites, resources were always kept on standby for a minimal retainer fee. This facilitated quick deployment of resources for the sites, enabling adherence to the stringent SLAs for 95% of servers and 5% storage and back-up devices.
Provided registered primary and secondary resources for the VIP sites. Covered 24×7, 17×7 and 15×5 service windows with the same pool of resources ensuring knowledge retention.
Proposed activity-based project cost to cater server installation/de-installation and other requests, where the engineer coordinated with the technical and logistics teams at the Client’s end, for seamless server deployment.
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