SUCCESS STORY Digilocker Procurement, Delivery & Installation of for Dubai-based Conglomerate
About the Client
A large automotive to real estate and retail conglomerate.
Procurement, Delivery and Installation of 2 Digilockers
Number of Sites
2 sites in Dubai, UAE
Client’s needs were non-standard with respect to hardware required, in this case, Digilocker.
Reliance on a third-party provider for the shipment of equipment, introduced another level of dependency, in an already complicated requirement. Add to it, lack of visibility in tracking it.
Delays in site and customer readiness to install and configure the lockers would hinder implementation of the Digilocker solution.
Complexities in third-party maintenance processes at Client’s end, could cause inefficiencies.
Solution & Visible Results
Total IT Global collaborated with the original equipment manufacturer (OEM) to propose a tailored solution that met the unique requirements of the Client.
Established a daily communication protocol with both the OEM, and the shipment company to track the exact location of the hardware in real-time. Ensured timely and transparent communication with the client regarding its status so as to make adequate and necessary arrangements to receive the lockers without any delays.
Total IT Global expedited the import clearance process, ensuring swift customs procedures. The hardware was delivered to the client’s premises within a week from the shipment date, minimising any potential delays or disruption to business.
To facilitate the smooth operation of the lockers, Total IT Global arranged a comprehensive training session for the Users and operators. This enabled them to understand and utilise the locker system most effectively, ensuring an exceptional User experience.
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.