SUCCESS STORY Leading, cloud-based provider of human capital and business solutions boosts User Experience with 24×7 accessibility
About the Client
Leading, Cloud-Based Provider of
Integrated Human Capital and Business Solutions.
Scope
Smart Kiosk
Hardware
1 x Smart Kiosk (8 bins) and 1 all-in-PC
Location
USA
Challenges
Heavy investment in storage, security and management of IT devices, increased costs.
Round-the-clock availability was a challenge.
Untracked electronic supplies, leading to lost or unaccounted for SKUs, that caused gaps in inventory management.
Growing demand for flexibility and social distancing norms increased complexities.
Manual intervention increased TAT for replacement of IT devices.
Solution & Visible Results
Installation of an IT vending machine provided assured storage of IT devices and peripherals and dispensed them on demand, with 24×7 accessibility for employees, reducing dependency, increasing flexibility and enhancing User Experience.
Total IT Global’s 100+ warehouses acted as feeders for onsite storage and management, eliminating the need for upfront investment in warehousing and storage by clients.
Video calling feature disposed of the need for personal visits, thus reducing operating cost and increasing user satisfaction.
Remote management through a portal and seamless integration with leading ITSM tools like ServiceNow, enabled automation, digital reporting and analytics that reduced TAT, thus boosting productivity, predictability, and efficient IT asset inventory management.
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