SUCCESS STORY
Global airline catering company delivers seamless
experience using our Professional Services

About the Client
Global leader in airline catering, onboard retail & hospitality products & services.

Scope
 

Site Migration – Professional Services

Number of
Sites

10+

Number of
Devices

500+
Per Site

Challenges

•    Enhanced Background Verification (BGV) requirement such as criminal records, police clearance etc.

•    Bilingual resources proved difficulty.

•    Poor network connectivity.

•    Dependency on third-party vendors and delay in hardware delivery.

Solution & Visible Results

  • Resources were deployed as per the requirement (bi-lingual and enhanced background verification cleared), and reports were created for stock validation and inventory management.
  • Standard procedures and reporting across all the sites, reduced redundancies and improved efficiencies, delivering a seamless User Experience.
  • Client was able to adhere to all regulatory compliances, as well as achieve a seamless transition, while retaining in-house knowledge.
  • EUC & network devices were installed and configured, with connectivity check, and autopilot was deployed for imaging requirements.

KNOW MORE ABOUT OUR OTHER SERVICES