Centralised IT asset storage, handling and management using Warehouse as a Service (WHaaS) and Onsite Support
Number of devices
2100+
Number of sites
11 sites, across 5 countries
About the Client
Leading, global apparel and accessories company.
Challenges
Risk of supply chain disruptions, as was experienced during COVID-19 pandemic
Unavailability of safe and secure inventory storage space for IT assets received on ad-hoc basis
Greenfield office setup aligning multiple tracks simultaneously, from server room to EUC requirement, as per planned date
Limited in-house knowledge to customise user profiles with 100+ applications end user devices and individual login creation
Recruitment of bi-lingual resources, and limitation of flexibility and scalability to enhance customer experience
Solution Offered & Results
Centralised IT asset storage and shipment facilities were set up in 11 locations, across 5 countries by establishing warehouses. A comprehensive security plan was devised to focus on surveillance and safety of the client’s IT assets, including biometric entry, CCTV, and fire protection.
Adequate infrastructure was provided for short-term storage needs, resulting in smooth deployment of IT assets, optimised operations, and enhanced return on investment.
Accurate planning, communication, and reporting improved IT asset handling and management, providing a seamless user experience.
266 user profiles customised with 100+ applications within committed SLAs and provided EUC and network skillset required for onsite support (Hands & Feet).
Accurate inventory and 100% SLA compliance enhanced User Experience and increased productivity.
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