Leading, European facilities management and professional services company
SUCCESS STORY Dedicated, Dispatch, Sparing for break-fix (EUC Field Services)
Scope
Dedicated, Dispatch, Sparing for break-fix (EUC Field Services)
Number of Sites
550+ sites (UK)
Number of devices
7800+
About the Client
Leading, European facilities management and professional services company.
Challenges
Sourcing and deployment of resources for vastly spread 550+ sites across UK, including remote sites, for dedicated and dispatch services.
Complex migration to Window’s new OS platform, for 7800+ users across all sites, in a stringent timeline of 45 days.
Unavailability of warehousing facility for quick asset refill and unavailability of repair centre to manage clients’ EUC needs and spare requirements.
Demanding SLAs for VIP needs.
Solution & Visible Results
Adopted a cluster-based strategy, to segment the sites as per the ticket volume and aligned in-house resources with proper registration for all the sites. This accelerated the speed of the project, leading to full adherence to SLAs.
The cluster-based approach helped in implementing the migration to new Windows OS for all 7800+ users within the stipulated timeline of 45 days, demonstrating agility and commitment.
Integrated ‘Warehouse as a Service’ from the suite of services by Total IT Global, to provide satellite and mainstream warehousing facility and spare part support for all the sites, leading to faster resolution of tickets.
Deployed FTEs at VIP sites for enhanced User Experience.
Total IT Global continues to support the project across 550+ sites, for the third year, for more than 6000+ users.
The implementation of this project led to successful acquisition of newer projects from the same client, endorsing their trust in the value and experience Total IT Global brings to the table.
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