SUCCESS STORY
Extensive Scope that Covered 4000+ Devices,
at 201 Sites, in 8 Countries brought in Cost
Efficiencies for a Swiss Food and Beverage MNC.

About the Client
Swiss Multinational Food and Beverage Company.

Scope
 

Dedicated, Scheduled Visit and Dispatch Support

Number of
Devices

4000+

Number of
Sites

201 Sites in 8 Countries
(APAC, EMEA, USA)

Challenges

  • The project needed a quick execution under testing timelines, 24/7 support and enhanced Background Verification (BGV) clearance.
  • A robust employment rate in Germany meant challenges in recruiting Service Desk (SD) resources, with short lead time.
  • Extensive scope of work that involved covering 56 APAC sites in a week, including 7 remote sites, and 43 dispatch locations (primary, secondary and tertiary), inclusive of completion of background verification.

Solution Offered & Results

  • The project was executed in phases. To save time, resources were hired from neighbouring countries to provide round-the-clock service support through Service Desk. This only not addressed the 24/7 service support concern, but also brought in cost efficiencies.
  • Implemented incumbent hiring for more than 50% remote sites, for effective implementation of the project while to save time and knowledge transfer costs, and to achieve go-live timelines and Background Verification (BGV) clearance.
  • EMEA resources were deployed within four days and project kick-started fifth day onwards on the 24/7 service model.
  • Compliance with local regulations such as Haken license for Japan and direct pay-roll setup, boosted trust and transparency.

KNOW MORE ABOUT OUR OTHER SERVICES