Managing a diverse and multi-cultural userbase across various offices with different time zones can be quite an ordeal. In addition, the Business continuity and resource redundancy issues often end up consuming substantial valuable time of IT decision makers while they struggle to continuously deliver critical IT services for a stable business environment.
As a leading Deskside support provider, Total IT Global offers round the clock access to its extensive pool of bilingual engineers worldwide under a well-established layer of Service Management Specialists to deliver borderless service outcomes via a single support contract. Our second level onsite intervention enables quick & effective resolution of hardware and software issues via a variety of support models such as Dispatch support, Scheduled Visits, Onsite Tech Lounge, Return to Base and more. With our unique processes, automated tools and proactive problem management framework, our goal is to optimize the onsite intervention ratio thereby reducing the overall TCO for our customers.