IT Services & Solutions
for Pharma
For over a decade, we have supported pharmaceutical companies by providing the tech and talent required to maintain operational stability and regulatory compliance
We understand the high-stakes nature of the pharmaceutical and life sciences sector and remain committed to helping pharmaceutical companies maintain secure, compliant environments that support the operation, staff and long-term growth.
Our commitment to global standards is reflected in our robust governance framework. We maintain six core ISO certifications, including ISO 9001:2015 for Quality Management and ISO/IEC 27001:2022 for Information Security. These certifications, alongside our adherence to ISO 14001:2015 (Environmental Management) and ISO 37001:2016 (Anti-bribery Management), provide the technical and ethical assurance required in a highly regulated industry.
Our ready-to-deploy teams bring deep local knowledge and project management expertise to every site. This hands-on experience means we grasp the unique operational hurdles that pharma leaders face, allowing us to deliver dependable solutions.
Our service portfolio covers the complete IT Asset Management lifecycle. From initial procurement to secure, audited disposal, we provide the technical solutions to address every requirement.
Our Field & Deployment Services for Pharma
We provide the on-site technical IT expertise required to maintain and refresh your pharmaceutical infrastructure
Field Services
Field Services
Networking
Network
Service Desk
Service Desk
Desktop Services
Desktop Services
IT Asset Lifecycle Management
IT Asset Lifecycle Management
Staging & Integration
Staging & Integration
Installations
Installations
Relocations
Relocations
Decommissioning
Decommissioning
Comprehensive IT Support for Pharmaceutical Operations
We provide a clear, tiered structure to handle everything from day-to-day local end-user issues to network issues
Tiered Expert Support
- L1 Support: User incident management and basic resolution to maintain continuity
- L2 Support: Resolution of the more technical issues, along with infrastructure-related requests and incidents
- L3 Support: Resolution of advanced technical problems and complex infrastructure issues
Workstations Support
- User administration, software setup, and installations
- Regular software updates
- Software configuration
On-premises Data Centres Support
- Rack and stack assistance and cabling support
- Regular compliance review (GDPR, etc.) and reporting
Networks
- Remote desktop access and event log monitoring
- Proactive network monitoring to minimise downtime
Support Access
Support via your preferred communication tools, like Microsoft Teams. This keeps our experts accessible and aligned with the pace of your pharmaceutical operations.
Delivering Project Success. No Matter the Challenge
Complexity is a constant in the pharmaceutical industry, but failure is not. We take full ownership of the technical outcome, navigating local regulations and infrastructure hurdles to deliver a stable, operational result.
Our Delivery Methodology
We combine deep subject matter expertise and effective operations management to support you in addressing increasing regulatory, customer, and market demands
Benefits we deliver for our clients
>35% cost savings through optimised asset management
˃95% accuracy with high-quality outcomes in field deployments
>30% reduction in project schedule timelines for store rollouts
We commit to stringent timelines and consistent availability to keep your pharmaceutical operations moving
Same Business Day (SBD) and Next Business Day (NBD) on-site assistance to resolve hardware issues
Support coverage: 24/7, 12/7, 12/5, or 8/5 — adjusted to your specific time zone and business hours
Delivery time for urgent changes: 4–16 hours turnaround, engineer-to-site arrival
High First Time Resolution (FTR) rate; prioritise fixing issues on the initial contact
A Decade of Expertise: Proactively Avoiding Pharma Pitfalls
With over a decade of industry expertise, we identify and mitigate risks before they reach the production floor. This longstanding experience allows us to focus on critical details early, protecting your uptime and preventing costly deployment errors.
Discovery Stage
We conduct a thorough audit of your existing environment to identify technical roadblocks and local site constraints before any hardware arrives.
Project Scoping
We establish a detailed project scope, providing the predictability required for large-scale or multi-site pharmaceutical deployments.
Vendor Management & Training
We coordinate all third-party vendors and provide hands-on training for your teams, making certain your staff are ready to operate new systems from day one.
Budget Management
We maintain strict budget oversight through transparent reporting, preventing cost overruns and protecting your project’s ROI.
Our other offerings include
Managed Services
ESG in Tech
Digital Enablement
Your Global Pharma IT Partner
We operate with a direct presence in 16 countries, supported by a connected workforce of over 2,600 experts. Our reach extends across 128 countries, ensuring you receive consistent, reliable IT support wherever your business operates.
countries
countries
global connected workforce
United States
Australia
New Zealand
India
Malaysia
Singapore
United Kingdom
Hong Kong
Germany
Norway
Sweden
Finland
Poland
Netherlands
Thailand
Japan
Total IT Global's Direct Presence
Awards & Affiliations
Our Pharma Success Stories
Alongside your enterprise.
Start to finish
Contact us now, our experienced professionals are ready to assist you