IT Services & Solutions
for Pharma

IT Support & Infrastructure Management for the Pharmaceutical ecosystem—supporting corporates campuses, manufacturers, research laboratories, and life sciences firms

For over a decade, we have supported pharmaceutical manufacturers, research laboratories, and life sciences firms by providing the tech and talent required to maintain operational stability. We understand the research-driven, highly regulated nature of the pharma sector and remain committed to helping life sciences enterprises maintain secure, compliant environments that support scientists, quality control analysts, and distribution networks.

Our commitment to international standards is reflected in our robust governance framework, backed by six core ISO certifications. Within the pharmaceutical sector, where intellectual property protection, strict batch quality, and data integrity are paramount, our compliance is anchored by ISO 9001:2015 (Quality Management), ISO/IEC 27001:2022 (Information Security Management), and ISO/IEC 27701:2019 (Privacy Information Management).

These distinct frameworks protect proprietary information, validate technical system data, and safeguard international trial records against unauthorised exposure. These governance models, alongside our compliance with ISO 45001:2018 (Occupational Health and Safety), ISO 14001:2015 (Environmental Management), and ISO 37001:2016 (Anti-bribery Management), deliver the technical, ethical, and risk-mitigation requirements required by international health and medicine boards.

Our ready-to-deploy teams bring deep local knowledge and project management expertise to every laboratory, cleanroom, and corporate campus. This hands-on experience means we grasp the unique operational hurdles that pharma leaders face, allowing us to deliver dependable solutions. Our service portfolio covers the complete IT Asset Management lifecycle—from initial procurement to secure, green disposal—we provide the technical solutions to address every requirement.

Our Field & Deployment Services for Pharma

We provide the on-site technical IT expertise required to maintain and refresh your pharmaceutical infrastructure

Field Services

We deploy qualified engineers directly to your offices or manufacturing plants to resolve on-site IT issues and perform scheduled maintenance. Of course, the health & safety training for your production sites is a known element.

Networking

We manage your entire End-User Computing estate, including specialised workstations, office/lab network, wifi access points and back-office hardware

Service Desk

Our dedicated support team acts as your single point of contact, coordinating on-site responses across sites

Desktop Services

We manage and support your entire back-office workstation environment, keeping all IT Assets operational

IT Asset Lifecycle Management

We oversee your IT assets from initial procurement and deployment through to maintenance, secure data erasure and green disposal

Staging & Integration

We pre-configure and test your hardware in a controlled environment before it arrives at the site, reducing installation time and preventing on-site errors

Installations

We handle the professional setup of new technology and hardware, verifying that everything is fully tested and aligned with the requirements

Relocations

We manage the secure de-installation, transport and re-setting of your IT equipment for office, laboratory and production site moves or internal reconfigurations

Decommissioning

We safely decommission hardware at the end of its life, performing certified data wipes to protect intellectual property before green disposition or remarketing

Comprehensive IT Support for Pharmaceutical Operations

We provide a clear, tiered structure to handle everything from day-to-day local end-user issues to network issues

Delivering Project Success. No Matter the Challenge

Complexity is a constant in the pharmaceutical industry, but failure is not. We take full ownership of the technical outcome, navigating local regulations and infrastructure hurdles to deliver a stable, operational result.

Trusted delivery partner for System Integrators

Widespread pharmaceutical infrastructure projects require an operational footprint that matches the expansive facilities of the enterprises. We serve as a trusted delivery partner, verifying that your deployments execute without disruption

Proven SI Partnerships

We hold a deep track record of delivering end-to-end IT support on behalf of the leading System Integrators, maintaining consistent service delivery for their end-users through rigorous operational standards.

Decade-Long Delivery Expertise

Our teams bring extensive experience managing pharmaceutical and laboratory environments, verifying that your project goals are never delayed by local site issues.

Global Presence, Local Footprint

With an established infrastructure spanning 128 countries, we deploy skilled field resources to research laboratories and corporate campuses worldwide. This immediate availability de-risks multi-region rollouts and eliminates the overhead of managing fragmented local vendors.

Adaptive Process Evolution

As your project frameworks, compliance requirements, and delivery methodologies shift, we evolve our processes alongside you. We align our workflows with your emerging service design, training our engineers on your specific delivery protocols to remain an agile extension of your team.

Our Delivery Methodology

We combine deep subject matter expertise and effective operations management to support you in addressing increasing regulatory, customer, and market demands

Benefits we deliver for our clients

We commit to stringent timelines and consistent availability to keep your pharmaceutical operations moving

A Decade of Expertise: Proactively Avoiding Pharma Pitfalls

With over a decade of industry expertise, we identify and mitigate risks before they reach the production floor. This longstanding experience allows us to focus on critical details early, protecting your uptime and preventing costly deployment errors.

Discovery Stage

We conduct a thorough audit of your existing environment to identify technical roadblocks and local site constraints before any hardware arrives.

Project Scoping

We establish a detailed project scope, providing the predictability required for large-scale or multi-site pharmaceutical deployments.

Vendor Management & Training

We coordinate all third-party vendors and provide hands-on training for your teams, making certain your staff are ready to operate new systems from day one.

Budget Management

We maintain strict budget oversight through transparent reporting, preventing cost overruns and protecting your project’s ROI.

Our other offerings include

Managed Services

Third Party Maintenance Services

Device as a Service

ESG in Tech

Upcycle: Remanufacturing as a Service

Re-New IT Hardware

Green IT Asset Disposition

Digital Enablement

Xperian Smart Lockers

Xperian Tech Hub

Your Global Pharma IT Partner

We operate with a direct presence in 12 countries, supported by a connected workforce of over 2,600 experts. Our reach extends across 128 countries, ensuring you receive consistent, reliable IT support wherever your business operates

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Awards & Affiliations

"Kindly take my appreciation to your team about all the professional support & efforts by your engineers for support in Italy. It was a very tight, busy week for both engineers, even travelling across countries last week, but they were very welcoming and supporting with their kindness. I want to thank you for all the coordination within respective groups and would like to retain these engineers as primary for each site."

"We are extremely grateful to your Engineer for his invaluable support on various ICT topics and issues. His dedication to service, politeness, and promptness in resolving our problems and equipping us with new assets has been exceptional. His technical expertise has proven indispensable... particularly when repairing my PC instead of pushing a new replacement. Working alongside him has been an absolute pleasure"

Our Pharma Success Stories

Healthcare & Pharma

Alongside your enterprise.
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IT Services & Solutions for Pharma