IT Services & Solutions
for Manufacturing

IT Support & Infrastructure Management for the Manufacturing Ecosystem—Supporting Assembly Lines, Supply Chains, and Industrial Operations

For over a decade, we have supported manufacturing enterprises, international suppliers, and industrial distributors by providing the tech and talent required to maintain operational stability. We understand the high-volume, just-in-time nature of the manufacturing sector and remain committed to helping industrial enterprises maintain secure, compliant environments that support engineers, floor managers, and logistics staff.

Our commitment to international standards is reflected in our robust governance framework. We maintain six core ISO certifications, including ISO 9001:2015 for Quality Management and ISO/IEC 27001:2022 for Information Security. These certifications, alongside our adherence to ISO 14001:2015 (Environmental Management) and ISO 37001:2016 (Anti-bribery Management), provide the technical and ethical assurance required to handle sensitive operational data, proprietary automation systems, and distributed facility infrastructure.

Our ready-to-deploy teams bring deep local knowledge and project management expertise to every plant, warehouse, and corporate centre. This hands-on experience means we grasp the unique operational hurdles that the manufacturing industry faces, allowing us to deliver dependable solutions. Our service portfolio covers the complete IT Asset Management lifecycle- from initial procurement to secure, green disposal – we provide the technical solutions to address every requirement.

Our Field & Deployment Services for
Manufacturing & Industrial Sites

We provide the on-site technical IT expertise required to maintain and refresh your manufacturing infrastructure

Field Services

We deploy qualified engineers directly to your production lines, logistics warehouses, or distribution hubs to resolve on-site IT issues and perform scheduled maintenance. All engineers follow the specific health, safety, and personal protective equipment (PPE) protocols required for heavy industrial environments

Device Management

We manage your entire End-User Computing estate, making certain all shop-floor devices are ready for 24/7 manufacturing operations

Service Desk

Our dedicated support team acts as your single point of contact, coordinating on-site responses across multiple factories and regional hubs

24/7 Self-service

We deploy our self-service system (Xperian) that provides 24/7 on-site access to everyday devices, spare parts, and consumables. Your shift workers and plant engineers can retrieve replacement hardware instantly, reducing downtime on the production line

Desktop Services

We manage and support your entire corporate, engineering, and factory workstation environment, keeping IT Assets operational for round-the-clock production shifts

IT Asset Lifecycle Management

We oversee your IT assets from initial procurement and deployment through to maintenance, secure data erasure, and green disposal

Staging & Integration

We pre-configure and test your hardware in a controlled environment before it arrives at the facility, reducing installation time and preventing on-site configuration errors in active assembly or automation zones

Installations

We handle the professional setup of new technology and industrial-grade hardware, verifying that everything is fully tested and aligned with factory operational requirements

Relocations

We manage the secure de-installation, transport, and re-setting of your IT equipment for production line reconfigurations, facility expansions, or warehouse modifications

Decommissioning

We safely decommission hardware at the end of its life, performing certified data wipes to protect proprietary operational technology (OT) configurations and production designs before green disposition or remanufacturing

Comprehensive IT Support for Manufacturing Operations

We provide a clear, tiered structure to handle everything from day-to-day local end-user issues to network issues

Delivering Project Success. No Matter the Challenge

We understand that industrial IT requires strict adherence to factory-grade standards and data protection laws. We manage every variable—from regional safety regulations to facility constraints—to deliver operational stability that meets the rigorous demands of modern manufacturing.

SLA-Driven Field Execution for System Integrators (SIs)

Widespread manufacturing deployment projects require an operational footprint that matches the expansive facilities of the enterprises. We serve as a trusted delivery partner, ensuring your deployments execute without disruption.

Proven SI Partnerships

We hold a deep track record of delivering end-to-end IT support on behalf of the world’s leading System Integrators, maintaining consistent service delivery for their end-users through rigorous operational standards.

Decade-Long Delivery Expertise

Our teams bring extensive experience managing manufacturing environments, ensuring your project goals are never delayed by local site issues.

Global Presence, Local Footprint

With an established infrastructure spanning 128 countries, we deploy skilled field resources to production plants, distribution centres, and corporate facilities worldwide. This immediate availability de-risks multi-region rollouts and eliminates the overhead of managing fragmented local vendors.

Adaptive Process Evolution

As your project frameworks, compliance requirements, and delivery methodologies shift, we evolve our processes alongside you. We align our workflows with your emerging service design, training our engineers on your specific delivery protocols to remain an agile extension of your team.

Our Delivery Methodology

We combine deep subject matter expertise and effective operations management to support you in addressing increasing regulatory, production, and market demands

Benefits we deliver for our clients

We commit to stringent timelines and consistent availability to keep your manufacturing lines moving

A Decade of Expertise: Proactively Avoiding Manufacturing Pitfalls

With over a decade of industry expertise, we identify and mitigate risks before they reach the production floor. This longstanding experience allows us to focus on critical details early, protecting your uptime and preventing costly deployment errors.

Discovery Stage

We conduct a thorough audit of your existing environment to identify technical roadblocks and local site constraints before any hardware arrives.

Project Scoping

We establish a detailed project scope, providing the predictability required for large-scale or multi-site industrial rollouts.

Vendor Management & Training

We coordinate all third-party vendors and provide hands-on training for your teams, making certain your staff are ready to operate new systems from day one.

Budget Management

We maintain strict budget oversight through transparent reporting, preventing cost overruns and protecting your project’s ROI.

Our other offerings include

Managed Services

Third Party Maintenance Services

Device as a Service

ESG in Tech

Upcycle: Remanufacturing as a Service

Re-New IT Hardware

Green IT Asset Disposition

Digital Enablement

Xperian Smart Lockers

Xperian Tech Hub

Your Manufacturing IT Partner

We operate with a direct presence in 16 countries, supported by a connected workforce of over 2,600 experts. Our reach extends across 128 countries, providing consistent, reliable IT support wherever your business, distribution warehouses, or production plants operate.

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