Total IT Global

IT Managed
Services

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Bespoke Support Models

As companies seek a service provider who can proactively minimise unforeseeable or abrupt interruptions in their workflows, they prioritise those who emphasise on leveraging robust automation and streamlined, multipronged approaches for service delivery.

Having crafted a niche in the field services arena, we offer swift, dynamic and reliable managed IT solutions worldwide via systematic approaches and standardised processes to deliver services efficiently and increase the first-time fix rate. Through a unique combination of highly experienced level 3/4 multi-OEM technical experts and field engineers spread across the globe, we resolve your complex IT issues within stringent SLAs via a single contract and localised billing models, thereby eliminating your headache of managing a diverse and multi-cultural userbase across various offices with different time zones.

Our unique processes, automated tools and proactive problem management framework optimises the onsite intervention ratio thus reducing the overall TCO for our customers.

Benefits of choosing Total IT Global

ITIL, Prince2 & PMP Certified Service Delivery and Project Management Specialists

Compliance of local laws & regulations globally

Global or Regional Contract Pricing

Real Time Incident Tracking & Management Via Proprietary Field Service Management App

24/7 Global Managed Support

Best in Class Service Governance via ServiceNow

Data-Driven Analytics & Insights

Hands & Feet Support
EUC & Network/Server, with Hands & Feet Support, to a Multinational Pharmaceutical Firm in EMEA & LATAM.
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Dedicated & Dispatch Support
Dedicated & Dispatch Support to a Global Investment Company in Scotland.
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Dispatch Support and Annual Maintenance Contract For Data Centre Assets
Leading, European Private Equity firm chooses Total IT Global to maximise business efficiencies.
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Dispatch and Dedicated Support
Customised Automated Visit Model made the business future-ready for cloud-based provider of human capital and business solutions.
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Dedicated, Dispatch, Sparing For Break-Fix
Cluster-based strategy accelerates workplace productivity at 550+ sites for European facilities management and professional services company.
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Dispatch and FTE Support
Bespoke solutions for Dispatch and FTE Support that optimised costs for Multinational Beverage Company.
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Dispatch and FTE Support
Hub-and-spoke Model ensured agile response for dispatch sites and savings of USD25K for a global toy company.
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Dedicated, Scheduled Visit and Dispatch Support
Extensive scope that covered 4000+ devices, at 201 sites, in 8 countries brought in cost efficiencies for a Swiss food and beverage MNC.
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Dispatch and FTE Support
Dispatch and FTE Support that involved 260+ sites across 53 countries and 4 continents, for a global leader in the beverage industry.
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Servers Hands and Feet Support on Dispatch Model
Servers Hands and Feet Support on Dispatch Model for a global electronic components distributor brought in operational efficiencies across 6 continents.
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Maintenance Support for EUC Devices
Maintenance Support for varied EUC Devices, from Desktops to Laptops and Devices for VC, Phones, Scanners, etc., for more than 21,000 Users, across 275+ Sites for a Large Healthcare Provider in Australia.
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Scheduled Visits & Dispatch Support
Drove Scheduled Visits and Dispatch Support for 2500+ Devices, at 570 Sites, across 21 Countries in North America, Europe and APAC regions.
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Monitor Decommissioning & Installation of EUC Devices
Succcessfully Monitored Decommissioning and Installation of 810 EUC Devices.
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Dedicated & Dispatch Support
Successfully deployed resources with all workforce regulations intact with the AUG license.
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Scheduled Visits & Dispatch Support
Hub and Spoke model was deployed to ensure consistency in quality of service delivery and fulfilment across 68+ sites, in 16 countries.
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Dispatch Support, Hardware Refresh, O365 Migration and Disposal
Continuous monitoring and innovative scheduling minimised downtime and enhanced User productivity at 105+ sites for this healthcare and pharmaceutical giant.
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Hands & Feet Migration
Critical resource profiles serviced remote locations with all protocols in palce and a unique rotation model ensured business continuity for a global electronics and power systems company.
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Scheduled Visits & Dispatch Support
Handpicked quality resources and effective scheduling delivered superior User experience for a global law firm.
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Scheduled Visits & Dispatch Support
Overcoming site accessibility and heavy volume of tickets, Total IT Global delivered quality service for this international oil and gas company.
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Dedicated, Dispatch Support and Scheduled Visits
How implementing Strategic Partnerships & Proactive Solutions led to project efficiency and cost savings.
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Dedicated, Dispatch Support and Scheduled Visits
Six Years of Success: Strategic Resource Deployment & Customer Centricity led to a long-term association.
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Dedicated, Dispatch Support and Scheduled Visits
How a custom Training Program and Data-driven insights led to Seamless Project Management & Cost Optimisation.
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Dedicated and Dispatch Support
Streamlined Processes, Hands-on Support, and user-centric device migration for Successful Project Delivery.
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Dedicated, Dispatch Support and Scheduled Visits
Ensuring Quality, Efficiency, and Growth: Total IT Global's Holistic Approach to IT Transitions.
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Dedicated, Dispatch Support and Scheduled Visits
Total IT Global's Focus on Comprehensive Surveys, Round-the-Clock Support, and Continuous Improvement for Project Success.
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Dispatch Support and Scheduled Visits
Overcoming Challenges in Compliance, Resource Deployment, and Continuous Infrastructure Support at Remote Manufacturing Sites.
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Dispatch Support
Smart Network Hand Support for data centre in the APAC region while managing 280 sites solely in Japan.
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Hands & Feet Support
Total IT Global delivers and installs innovative solution in Hong Kong's Special Economic Zone.
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Dedicated & Dispatch Support
Total IT Global's Agile Solutions ensure Timely Support and Scalability for High-Priority SLAs.
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Dedicated & Dispatch Support
Dedicated and Dispatch Support for a US-based Toys MNC throughout North America, Europe, and Asia.
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Scheduled Visits, Dedicated & Dispatch Support
Total IT Global Forges Strong Client Partnership as it delivers a WOW Experience through Seamless EUC Support.
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Dedicated & Dispatch Support
Total IT Global Earns Trust as Data Security-Compliant Partner for Investment Management Firm.
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Dispatch Support
Global FMCG MNC Partners with Total IT Global for Seamless Onsite IT Support and Data Security Solutions.
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Solutions

Third Party Maintenance

When it comes to maintenance support contracts for Data Centre Equipment, OEMs are often considered the only choice. In the current day and age, the rapidly evolving business requirements of high growth organisations not only demand high certainty and reliability, but also maximum value per dollar spent. However, with OEM support contracts, apart from exorbitant costs, rigidity and lack of flexibility can be a major downside. In addition, managing multiple OEMs for different brands of equipment can be a governance nightmare especially with different SLAs across multiple countries.

Total IT Global provides its customers with the convenience of having ONE service provider,
to simplify their IT support across multiple platforms and OEMs

As a pure vendor agnostic Global IT Solution Provider, we streamline multiple contracts and SLAs into ONE, and work closely with our customers to reduce their IT spend substantially (Up to 40%) via a cost-effective third-party maintenance model. Through our highly integrated global supply chain network and inhouse level 3/4 expertise across most platforms, we are committed towards ensuring the delivery of high quality post warranty mission critical support.

OPEX Savings of up to 40%

Multi Vendor and multi Platform expertise

Guaranteed support for end of life equipment

High quality, pre tested parts globally

Level 3/4 expertise across most platforms

Xperian

Modern workplaces need Smart solutions. With the plethora of options available, enterprises today, can avoid huge investments in warehousing, storage, inventory management and resources. Xperian, an interactive and customisable solution provides 24/7 accessibility to critical IT assets, peripherals, and components, with a range of features that deliver phenomenal benefits, with definitive ROI. Choose from multiple versions to create a smart workplace to deliver a unique experience to your users.

Deskside Support

In the era of globalisation, high growth dynamic companies continue to expand and penetrate beyond known boundaries. Managing a diverse and multi-cultural userbase across various offices with different time zones can be quite an ordeal. In addition, the business continuity and resource redundancy issues often end up consuming substantial valuable time of IT decision makers while they struggle to continuously deliver critical IT services for a stable business environment.

Licenses & Certifications

CUSTOMISE TOTAL IT GLOBAL'S IT MANAGED SERVICES
TO YOUR BUSINESS NEEDS

Integrate any one or more of our other services for a comprehensive solution,
with single line accountability.

Are you ready to optimise your IT infrastructure and maximise ROI with our bespoke solutions?