join the success
I would like to express my gratitude to the local IT support in the Budapest office, as they are an essential part of operations. Your Engineers are super useful and have a holistic understanding of all the processes. They are so much more useful than the chat or the phone support and gave their full support whenever I asked for their help and made sure to guide me to the right team. Their creative problem-solving skills should be an example to other employees. Thank you!
Thanks to your Engineer for the quick and amazing IT Support. Really appreciate!
Kudos for another quarter of consistent success!
You have managed to successfully fulfil the Scheduled and Dispatch visits for Q3 2023.
Special credit goes to your SDM, who took over the operations at a very crucial time, and still managed a quick turnaround. I would like to recognise Total IT Global’s Service Desk Team for playing a major role. Let’s keep up the rigour in the following quarters.
I just wanted to provide some feedback about the experience I have had with your Engineer. I have had loads of issues with my laptop for a while now, and feel like I have your Service Desk on speed dial. Nonetheless, recently, the Service Desk escalated my tickets to the local team. I work mostly remotely, from where I live in Sarasota and manage operations, globally. Your Engineer went above and beyond to help me identify the issues, coordinate with global Service Desk technicians for authenticator issues, but also helped fix all of my issues. Out of my 15 years at my company, I can honestly say that this is the most pleasant and productive experience I’ve had with any IT computer guru and just wanted to let you know how grateful I am to the Engineer and to your team.
I would like to express a big thank to your Engineer for his support and efforts. He is doing a great job to support us. ?
Recently, there were new tasks that the Budapest Team took on, like Zoom room checks and printing-related activities in the specific office. Your Engineer took the initiative to get all the knowledge transfer and made sure the activity was smooth.
Keep up the good work!
Excellent feedback for your Engineers. Keep up the good work Total IT Global team.
Your engineer demonstrated exceptional dedication by extending his working hours to assist the End User and helped in resolving the issue.
Your team being fantastic in the field services, I have excellent feedback from the operational team and would like to commend your Engineers for always going out of their way and being quick learners and fixing repairs. They are always handy with support from yourself and others, even if it is out of office hours, they turn around the escalations. Overall fantastic support on the field operations, please continue to provide this good service level in coming years.
I really appreciate your efforts in arranging Engineers at a short notice on two occasions. Looking forward to the same responsiveness from your teams in the future.
I would be very pleased to inform you that your SDM has done good work. We are very satisfied with the way she has handled all the tasks.
Please keep up with your good work.
I want to take a moment to express my sincere gratitude for the unwavering support your SDM has provided us over the past few months. Her dedication and commitment to our services has not gone unnoticed. Her prompt responses, deliveries, and willingness to go the extra mile have significantly contributed to our success. We truly value the collaborative relationship we have built together.
Her continued support has had a significant impact on building and maintaining our End User experience.
We are grateful for her consistent reliability, and the exceptional level of service she has maintained so far. We look forward to many more years of working closely and achieving great things together.
