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I just wanted to provide some feedback about the experience I have had with your Engineer. I have had loads of issues with my laptop for a while now, and feel like I have your Service Desk on speed dial.  Nonetheless, recently, the Service Desk escalated my tickets to the local team. I work mostly remotely, from where I live in Sarasota and manage operations, globally. Your Engineer went above and beyond to help me identify the issues, coordinate with global Service Desk technicians for authenticator issues, but also helped fix all of my issues. Out of my 15 years at my company, I can honestly say that this is the most pleasant and productive experience I’ve had with any IT computer guru and just wanted to let you know how grateful I am to the Engineer and to your team.

I would like to express a big thank to your Engineer for his support and efforts. He is doing a great job to support us. 😊

Recently, there were new tasks that the Budapest Team took on, like Zoom room checks and printing-related activities in the specific office. Your Engineer took the initiative to get all the knowledge transfer and made sure the activity was smooth.
Keep up the good work!

Excellent feedback for your Engineers. Keep up the good work Total IT Global team.

Your engineer demonstrated exceptional dedication by extending his working hours to assist the End User and helped in resolving the issue.

Your team being fantastic in the field services, I have excellent feedback from the operational team and would like to commend your Engineers for always going out of their way and being quick learners and fixing repairs. They are always handy with support from yourself and others, even if it is out of office hours, they turn around the escalations. Overall fantastic support on the field operations, please continue to provide this good service level in coming years.

I really appreciate your efforts in arranging Engineers at a short notice on two occasions. Looking forward to the same responsiveness from your teams in the future.

I would be very pleased to inform you that your SDM has done good work. We are very satisfied with the way she has handled all the tasks.

Please keep up with your good work.

I want to take a moment to express my sincere gratitude for the unwavering support your SDM has provided us over the past few months. Her dedication and commitment to our services has not gone unnoticed. Her prompt responses, deliveries, and willingness to go the extra mile have significantly contributed to our success. We truly value the collaborative relationship we have built together.

Her continued support has had a significant impact on building and maintaining our End User experience.

We are grateful for her consistent reliability, and the exceptional level of service she has maintained so far. We look forward to many more years of working closely and achieving great things together.

I really appreciate your Engineer’s effort in providing timely support, even in instances where they were given short notice. This has helped our organisation avert escalations, wherein I see that you are always ready to support and help resolve issues.

Thanks to your Engineer for the kind support and resolving the issues. Kudos to his proactive initiative and valuable support, as he has always been an asset when it comes to finding a solution.

I would like to share some positive feedback and forward appreciation received from the End User as well. The Delivery team from Total IT Global is doing good job overall, and technical specialists are being managed effectively, according to business needs.

I would like to share a feedback about an Engineer as he has been performing outstandingly well. He owns all the tasks end-to-end, and fulfills his delivery commitment very well. He is flexible and has a great attitude towards work. He is, by far is one of the top performers in the team.

Just want to appreciate your Engineer the way he worked today, initially there were some hiccups, but at the end, he handled it really well and helped us to resolve this issue. 

Thanks for the prompt and extended support to recover the data from corrupt outlook .pst file. The data was important, and hence, your help is appreciable. Great Job.

I am getting very good feedback for the Total IT Global Engineer. He is managing the New Delhi site very well. He is also providing extended support to guide/assist the new Total IT Global resources of other locations in this project.  He is a key resource from the company. Well done and keep up the good work.

I just wanted to say thanks for helping me get my laptop up and running again and for helping me set up my new phone. All done very efficiently and with great patience!!

I would like to recognise the good work done by the Engineers, it was a job well done. For one Engineer I would say, within a short period, we have gained confidence in him. For another Australia Engineer, she took the role during a crucial time still managed to deliver without any escalations.

Thank you Total IT Global team for your continuous effort to ensure nil ‘No Shows’ for the month of June and past quarter.!! Let’s continue the momentum.

There is a very positive response for Total IT Global from operations team yesterday. The Engineer was very skilled and was able to complete the testing very efficiently. Would prefer his alignment in future as well, for Madrid location.